Associate Director, Programs and Operations - South Region

Job DetailsLevel: ManagementJob Location: Ronald McDonald House near Advocate Children's Hospital - Oak Lawn, IL 60453Position Type: Full TimeEducation Level: 4 Year DegreeSalary Range: $90,000.00 - $95,000.00 SalaryJob Shift: DayJob Category: ManagementWe exist so families can get better together. Each night, we keep 181 families close to the care and resources they need through six area Ronald McDonald Houses® and four Ronald McDonald Family Rooms®. Enabling families to stay close to their hospitalized child supports the health and well-being of the child and saves families more than $10 million in hotel and food costs each year. We also operate the Ronald McDonald Care Mobile® program, providing medical care to children in underserved areas. RMHC-CNI is an independent not-for-profit 501(c)(3) organization.

The Associate Director, Programs and Operations manages an extensive operations team within the Region, acting as a dynamic organizational leader of a competent and compassionate team who puts families first, while being responsible and accountable for the business goals of the Ronald McDonald House Programs assigned to them. This leader engages staff and volunteers in setting and pursuing best practices, driving continuous improvement, and developing and implementing innovative programs that will benefit all our programs.

 

Schedule: Sunday – Thursday or Tuesday – Saturday (negotiable); 10am-6pm with ability to work irregular hours, shifts, weekends, holidays as needed to support 24/7 operations as well as participation in a chapter wide on call rotation.

 

Location: South Region. Travel to RMH near UChicago Medicine Comer Children’s Hospital, RMFR in UChicago Medicine Comer Children’s Hospital and RMH near Advocate Children’s Hospital, Oak Lawn required.

 

Position Overview:

 

We are seeking an experienced and dynamic Associate Director, Programs and Operations to lead and manage our impactful programs. This role is pivotal in ensuring the smooth operation of our 24/7 services and aligning our programs with our mission and strategic goals.

 

Key Responsibilities:

 


Program Management: Oversee the planning, implementation, and evaluation of programs to ensure they meet the organization's goals and family needs.
Leadership: Supervise, mentor, and develop a dedicated team, fostering a collaborative and supportive environment.
Operational Oversight: Ensure efficient operation of services, including crisis intervention, family-centered care, and daily operations management.
Strategic Planning: Contribute to the development and execution of strategic initiatives to drive organizational impact.
Stakeholder Engagement: Build and maintain positive relationships with internal and external stakeholders.


 

Qualifications:

 


Education: Bachelor’s degree in social work, psychology, non-profit management, or a related field.
Experience: Minimum of 3 years in program or operations management, with significant leadership and supervisory experience in a non-profit setting.
Skills: Strong organizational, analytical, and communication skills. Proficiency in Microsoft Office Suite.
Availability: Ability to manage and respond to the demands of a 24/7 operation.


 

Why Join Us?

 


Impact: Make a difference in the community by leading programs that provide crucial support and services.
Growth: Opportunities for professional development and career advancement.
Culture: Be part of a supportive, mission-driven team dedicated to making a positive impact.


 

Essential Job Functions



Plan the delivery of the overall program and service delivery activities in accordance with the mission and the goals of RMHC-CNI.
Ensure that program activities operate within the policies and procedures of the organization.
Foster a home-like environment that supports families in medical crisis, often dealing with sensitive, difficult, andstressful situations.
Endorse and abide by the charity’s Statement of Service Standards.
Work to resolve, in conjunction with team members, any challenging family situations.
Develop and implement clear and effective communication, ensuring collaboration among team members.
Proactively manages day to day scheduling and development of staff coverage plans for all programs supervised, taking into consideration varying hours of operation and complexity of need across multiple locations.
Work in conjunction with the team to ensure proper volunteer coverage and special project needs.
Develop strong relationships with the hospitals supported and engage in collaborative dialogue with social workers, nurses, and physicians within partner hospitals to ensure seamless delivery of program services.
Supports volunteer operations by directing volunteers working in key areas of hospitality (front desk and reception) including answering any questions and helping to problem- solve.
Assesses family surveys