Senior Delivery Operations Analyst

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

Our Company 

As one of the world’s most innovative software companies whose products touch billions of people around the world, Adobe empowers everyone, everywhere to imagine, create, and bring any digital experience to life. From creators and students to small businesses, global enterprises, and nonprofit organizations — customers choose Adobe products to ideate, collaborate, be more productive, drive business growth, and build remarkable experiences.  

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.  

The Opportunity 

We are looking for a Senior Delivery Operations Analyst, to join our dynamic team at Adobe. This outstanding role goes beyond traditional reporting. You will build and manage a driver-based demand, revenue, capacity planning model and additional supporting analysis for our Americas Services Delivery business. You will develop a scalable planning framework that aligns sales pipeline and bookings signals with backlog, revenue burn, utilization, and hiring capacity. This framework enables leaders to make faster, data-backed decisions. You'llcollaborate closely with Finance, Operations, Sales, Delivery, Systems, and Analytics teams - come be part of our dynamic operations team! 

What You’ll Do 

Demand Modeling & Revenue Forecasting 

• Model the end to end flow by maintain connection points (Bookings > Backlog > Revenue Burn > Revenue Forecast) with clear driver logic and traceability 

• Ensure forecast logic reflects delivery motion differences that affect revenue recognition, such as Time & Materials burn, Fixed Price / Milestone-based delivery, Ratable, Percent Complete 

• Own monthly variance drivers, focusing on Backlog Burn Rates, Book-to-Bill, start-date shifts, utilization changes, and mix impacts, and update forward assumptions with detailed rationale 

• Scenario modeling by building “what-if” capabilities based on pipeline conversion, start timing, ramp curves, utilization targets, etc. to pressure-test outcomes and inform leadership decisions 

Capacity & Workforce Planning 

• Translate demand into capacity by converting forecasted revenue/burn into role-based supply needs, accounting for ramp time, attrition, skill mix, and billability assumptions 

• Provide insights into Billable vs. Productive Utilization, identify bench pockets and bottlenecks, and recommend rebalancing, redeployments, skills alignment, subcontractor usage before hiring 

• Support capacity planning with options such as subcontractors/partners, when appropriate, to meet demand without over-hiring 

Model Governance,