Cloud Support & DevOPS Engineer

Kore.ai is a globally recognized leader in the conversational and generative AI space helping enterprises deliver extraordinary experiences for their customers, employees, and contact center agents. Kore.ai’s goal is to empower businesses with effective, simple and responsible AI solutions that create engaging interactions. sectors serving over 100M of consumers and 500,000+ employees worldwide. With billions of interactions automated using our AI-powered technology, we have been able to save over $500M for these companies. 

Kore.ai is one of the fastest growing AI companies globally. We are recognized as a leader by the leading technology and industry analysts like Gartner, Forrester, IDC, ISG, Everest, and others. 

Founded in 2014 by serial successful entrepreneur, Raj Koneru, Kore.ai supports customers globally across offices in Orlando, Hyderabad, New York, London, Germany, Dubai Frankfurt, Tokyo and Seoul.

We’re reshaping the way companies harness the power of AI, simplifying and enhancing accessibility. Work alongside some of the brightest minds in the industry to pioneer safe, reliable solutions. Join the Kore.ai team and help companies of all sizes simplify the adoption of advanced AI solutions responsibly.

JOB TITLE: Cloud Support & DevOPS Engineer

OVERVIEW:

Kore.ai is seeking an experienced Cloud Support & DevOps Engineer specializing in VoIP/SIP to join our Voice Operations & Support team. In this role, you will be responsible for the design, deployment, and ongoing maintenance of enterprise-grade Voice over IP systems that power conversational AI experiences for our global customer base. You will operate at the intersection of cloud infrastructure, real-time communications protocols, and DevOps automation — ensuring high availability, performance, and security across multi-cloud environments.

LOCATION: Onsite Irving, TX

RESPONSIBILITIES:

VoIP System Design & Implementation

•      Design, deploy, and maintain VoIP infrastructure using FreeSWITCH, RTPengine, Asterisk, FreePBX, Vicidial, and IVR platforms.

•      Configure FreeSWITCH for new product deployments and enterprise customer onboarding.

•      Ensure high availability, reliability, and horizontal scalability of VoIP services.

•      Manage PRI Cards, PRI Gateways, Analog Gateways, and PSTN connectivity.

Cloud Infrastructure & DevOps

•      Deploy and manage VoIP systems across AWS, Azure, and GCP; optimize cloud resources for cost and performance.

•      Administer Kubernetes clusters (EKS, AKS, GKE) hosting VoIP microservices.

•      Build and maintain CI/CD pipelines using Jenkins and Ansible for automated deployments.

•      Author and maintain Shell scripts for operational automation and runbook execution.

Linux Server Administration

•      Administer Linux servers hosting VoIP services; monitor system performance and optimize configurations.

•      Troubleshoot OS-level issues impacting voice quality, latency, and reliability.

•      Apply OS hardening practices and maintain patch compliance.

SIP & RTP Protocol Engineering

•      Apply deep knowledge of SIP and RTP protocols to diagnose and resolve call quality, signaling, and media path issues.

•      Use Wireshark and Tcpdump for packet-level network analysis and root cause investigation.

•      Investigate and resolve SIP call failures, codec mismatches, NAT traversal issues, and RTP stream anomalies.

Database Administration

•      Support MySQL and PostgreSQL databases used by VoIP platforms for configuration, call records, and session data.

•      Perform query optimization, backups, and schema management as needed.

Security & Compliance