Coordinator, Care, Per Diem - Hair, Skin, and Nails

Keep Medical Group (KMG) is looking for a Care Coordinator to join our team on an as needed basis, for 10-25 hours a week. In this role, you will work closely with our providers and patients through many stages of their Thirty Madison journey. The role is both patient and provider-facing, from helping patients receive medical records, to assisting providers in coordinating treatment plans. You’ll partner with and support the Customer Experience team, our medical network, and patients across all of our brands. A successful Care Coordinator must be comfortable speaking with others across various channels (primarily email/message) compassionately and professionally. Patients are ready for healthcare delivery that matches the innovation and accessibility they’ve come to expect from other service sectors, and Thirty Madison is putting that capability in their hands. Above all, you embody the Thirty Madison mission of providing access to healthcare for all who suffer from chronic conditions!

Comp | Perks | Benefits 

• The base pay range for this position is $18.50 per hour**
• Competitive Salary + Annual Incentive Plan
• 401(k) with a match, commuter benefits, and FSA

What you get to do every day

• Work collaboratively and alongside a multi-disciplinary team of providers, nurses, care coordinators, and customer service agents to ensure a high-quality patient experience by understanding the scope of practice across all patient-facing roles and acting as a patient liaison.
• Ensure processes and procedures are being followed - which allows efficient, effective, and timely delivery of care
• Identify potential quality issues in care and escalate as appropriate
• Identify and appropriately escalate urgent patient concerns in a timely and effective manner
• Manage patient/provider messaging, properly route patient information/requests to relevant team member(s), and manage order fulfillment queues
• Provide administrative and communication support for our provider network
• Coordinate the treatment and community resources available to patients
• Other duties as assigned 

What you bring to the role

• One year of experience in a medical practice where an understanding of medical terminology was obtained
• Willingness to work regular weekends
• Ability to work at least three holidays a year
• Demonstrate excellent verbal and written communication skills, serving as the primary point of contact between Thirty Madison and its diverse patient base.
• Pay close attention to detail, recognizing the importance of every aspect of patient care.
• Possess a service-oriented mindset, empathetically understanding patients' perspectives and communicating clearly, kindly, and directly with both patients and internal team members.
• Be self-motivated and willing to go the extra mile to help people navigate a complex industry.
• Skilled at using online tools and technology to deliver care and communicate effectively with patients.
• Maintain regular and reliable attendance, contributing consistently to our inclusive work environment.
• Adhere to the assigned work schedule, promoting a sense of reliability and dependability within the team.

Bonus if you have the following

• Fluency in Spanish (both written and spoken)

IT Requirements:

• Reliable at-home internet with a download speed of at least 25 Mbps and an upload speed of at least 5 Mbps
• A quiet place in your home to receive inbound and place outbound calls. 

Physical Requirements:

• Manual dexterity, arm and upper body range of motion sufficient for use of a keyboard, mouse, and telephone 7-8 hours per day.
• Speech and hearing sufficient for in-person communication 7-8 hours per day.
• Vision sufficient for use of a computer monitor.
• Ability to sit or stand at a desk for 7-8 hours per day.

All Company policies and procedures are subject to change without notice based on business needs. This includes, but is not limited to, the locations where we hire remote, hybrid, or onsite employees.

U.S. Applicants Only

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At KMG we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.