Pharmacy Operations Manager, Nights

Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve. 

Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, you can visit hims.com/about and hims.com/how-it-works . For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.

About the Role:

As Pharmacy Operations Manager, you'll lead, motivate and support the pharmacy team to dispense prescriptions in a mail-order pharmacy environment to our patients. You will oversee our pharmacy tech team, including hiring, scheduling, and day-to-day operational task oversight. This is an opportunity to promote a safe, efficient, and impactful pharmacy team operating at the core of exceptional patient care, whilst pushing forward what it means to operate a pharmacy in a digital environment.

This role is based on-site in our Gilbert, Arizona facility.

The hours for this shift are Mon-Fri 2:00pm-10:00pm. If this shift does not align with your availability, please take a look at the other shifts we are currently hiring for.

You Will:

• Oversee all pharmacist tech workflow and operations within the front-end pharmacy

• Lead one-on-ones and pharmacy team huddles with pharmacist techs to promote and achieve high levels of performance

• Practice all state and federal pharmacy regulations for the ordering, handling, and management of prescriptions and/or prescription drug products

• Oversee, support and develop your leads and pharmacist techs within initiatives designed to drive scalability and efficiency within the pharmacy from both a systems and workflow perspective

• Execute high level company and pharmacy strategies

• Analyze data in key areas related to performance, safety, error tracking and trend data

• Coordinate new process development and their implementation plan

• Collaborate on the development and review of standard operating procedures

• Work closely with General Manager and Ops leaders to ensure the pharmacists and tech team work in lock-step with each other and the needs of the business

• Follow all state and pharmacy regulations and rules as designated by the State of Pharmacy and the Food and Drug Administration (FDA)

• Maintain and promote all security and privacy rules regarding the use and handling of protected health information (PHI) in compliance with federal and state HIPAA regulations

• Update and maintain patient profile records as necessary according to state pharmacy regulations

• Promote and maintain a clean and sanitary work environment as mandated by the FDA’s rules and regulations

• Provide a world class pharmacy experience for every one of our patients

• Contact and engage with potential candidates

• Perform regular pharmacist and pharmacist tech duties such as drug utilization reviews, medication label checks, patient counseling, drug information review as needed

• Lead employer-directed pharmacy technician education programs

• Serve as a member on the pharmacy quality team

• As part of this role you are expected to be or get licensed in multiple key states as required by the business

You Have:

• Bachelor's Degree in Pharmacy (PharmD preferred) Required

• 5-7 years in a pharmacy supervisory role with experience managing licensed and registered pharmacy technicians Required

• Effective knowledge of state and federal pharmacy laws, rules and regulations related to the practice of pharmacy

• Ability to work flexible shift times

• Proficiency in English, verbal and written

• Proficiency in Windows based computer systems

• Ability to deliver and receive feedback and information eff