Senior Manager of Product Operations

Location: Remote (For Non-Local) or Hybrid (Local to NYC area)

Position Summary:

Results-driven Senior Manager of Product Operations seeking to drive strategic growth and operational excellence. Proven expertise in product launches, vendor management, and client relationships. Strong knowledge of healthcare products and technology, with a focus on process improvement and operational efficiency.

Position Responsibilities:

• Support the strategic and operational launch of new products and expansion of current products

• Handle all vendor relationships from a non-technical perspective, including supporting contract negotiations, evaluating vendors, and facilitating final agreements

• Maintain thorough knowledge of vendor and client obligations including SLAs, terms, and reporting/compliance capabilities

• Work with account management, legal, technology, network and clinical teams to support the growth and implementation of these products across the organization

• Support sales with new clients and lead client renewal process

• Serve as the relationship lead on these accounts, incorporating other internal staff where and when needed to the relationship

• Maintain thorough knowledge of contractual obligations assigned book of business, including financials, terms, and reporting/compliance

• Comprehensive knowledge of our business, including products and services. Able to field questions from the client side and answer them correctly. Able to demonstrate and use our JUDI software and ability to understand how JUDI can support additional use cases or new products

• Identify and contribute to process improvement efforts, including defining SOPs as needed and ensuring they are followed

• Review and advise on JUDI product roadmap to ensure prioritization meets internal and external needs and contractual obligations are met

• Other duties as assigned

• Responsible for adherence to the Capital Rx Code of Conduct including reporting of noncompliance

Minimum Qualifications:

• Bachelor’s or advanced degree or relevant professional experience

• A knowledgeable individual with appropriate healthcare technology industry experience with at least 5 years management consulting, product management, or product operations experience

• Project management experience preferred

• Ability to exercise considerable judgement, maintain confidentiality, and act in a diplomatic manner

• Travel is estimated to not exceed 10% in the busiest times of year.

• Progressive staff management experience

• Ability to independently identify, research and resolve issues including digging into data and program set ups to identify problems

• A person who can relate to people at all levels of an organization and possesses excellent communication skills

• An excellent facilitator who is experienced in resolving conflicts between different parties to a dispute

• A decisive individual who possesses a strategic focus as well as an operational, implementation, and detail-oriented perspective

• A strategic planner with sound technical skills, analytical ability, good judgement, and strong operational focus

• Ability to work with peers across different disciplines in a team effort

• Demonstrated ability to manage multiple priorities and deadlines

• A well-organized and self-directed individual who is able to work with minimal amount of supervision

• Capability to efficiently complete tasks in a fast-paced environment

• Ability to work extended hours, weekends, and holidays pursuant with industry demands

• Proficient in Microsoft Office and industry related software programs

Base Salary: $120,000 - $155,000

Nothing in this position description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

About Capital Rx

Capital Rx is a full-service pharmacy benefit manager (PBM) and pharmacy benefit administrator (PBA), advancing our nation’s electronic healthcare infrastructure to improve drug price visibility and patient outcomes. As a Cer