Senior Manager, Box Consulting Strategy and Operations

WHAT IS BOX? 

Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.

By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.

WHY BOX NEEDS YOU

Box is scaling rapidly. Every organization globally is rethinking content management, and Box is uniquely positioned as the leader in Intelligent Content Management to drive transformative change. As enterprises increasingly seek sophisticated solutions for collaboration, workflow automation, AI-driven insights, and business transformation, our Professional Services organization is poised for substantial growth. We are committed to scaling Box Consulting, and we’re searching for an exceptional operations strategy leader to accelerate and drive this growth trajectory.

In this role, you’ll join a team at the intersection of strategy and execution, shaping how Box delivers value to customers through its services organization. You’ll partner closely with Consulting leadership, Finance, Revenue Operations, and other go-to-market teams to ensure the organization operates efficiently, profitably, and in alignment with company objectives. Leading a high-performing team responsible for forecasting, planning, reporting, and process optimization, you’ll serve as the operational backbone that enables our services business to scale effectively and deliver outstanding customer outcomes. Your work will directly influence how we plan, deliver, and expand our Professional Services business, driving operational excellence as we continue to grow.

WHAT YOU'LL DO 

• Partner with Box Consulting leadership to help set services strategy and operating model, as it ties to company priorities
• Drive operational cadences across bookings, delivery, utilization, and revenue, ensuring alignment with company targets
• Develop, analyze, and report on key KPIs related to pipeline, bookings, revenue, utilization, staffing, and project performance to support data-driven decision-making
• Design and scale operational processes that increase efficiency, visibility, and accountability across project delivery, subcontracting, and capacity planning
• Build and scale our Partner Services program with clear tiers, enablement plans, SLAs, and scorecards; implement separate partner P&L tracking and reporting.
• Run revenue forecasting and delivery performance management, driving weekly utilization and capacity governance targeting 70–80% billable, and enforcing disciplined month/quarter close practices.
• Enhance pipeline and forecasting rigor by overseeing pipeline management processes, ensuring data accuracy, and providing insights that identify growth opportunities and risks.
• Deliver comprehensive sales insights and analytics to senior leadership, enabling informed, data-driven strategic decisions that optimize sales performance.
• Lead end-to-end PSA (Kantata) transformation, including process and data model design, SFDC and ERP integrations, and organization-wide adoption and change management.
• Implement AI-accelerated operations using Box AI (Q&A, extract agents, Studio) to reduce manual work across for example, SOW creation, risk management, staffing, and QBR narrative development.
• Define the evolution and expansion of the Box Consulting Strategy and Operations team
• Foster a high performing, continuous learning team culture through leadership, coaching and timely feedback to team members

WHO YOU ARE 

• 8+ years of experience in Professional Services Operations, Business Operations, or Strategy roles, including 5+ years in a leadership or people management capacity
• Strong strategic thinking and operational acumen, with the ability to design scalable p