Department: Sales and Marketing

Reports To: Director of Business Development

Reporting Positions: None

Initiate communication with individuals and organizations to arrange planned meetings and cultivate relationships with key decision-makers, ultimately resulting in referrals for customers requiring our restoration services. Our goal is to secure commitments from these potential referral sources.

Additionally, we aim to foster strong connections with our existing customers and referral partners through regular phone and in-person interactions, ensuring their continued loyalty and support. By maintaining active engagement, we enhance customer retention and strengthen our network of reliable referral sources.

·      Identify potential new customers and referral sources.

·      Create and maintain sales route records.

·      Perform sales calls resulting in scheduled meetings with target referral prospects.

·      Gain commitment from customers leading to referrals of those in need of restoration services.

·      Complete weekly and monthly sales reports in a timely manner.

·      Attend weekly sales meetings.

·      Maintain phone and in-person contact with existing customers.

·      Maintain customer contact database.

·      Make group presentations to prospect organizations.

·      Consistent, effective involvement in trade, community, and networking organizations, and participate in networking activities and events.

·      Entertainment spending within approved budget.

·      Plan sales calls, meetings, and presentations and event participation.

 

·      Communicate with managers responsible for all company functions to support planning related to capacity and ability to effectively deliver timely quality services to customers.

·      Active involvement in select trade and community associations, providing access to customer prospects and partnering contractors.

·      Work closely with Operations management and Project Managers to remain current on active job status and progress in order to keep customers and referral sources updated.

·      Relationship Development
Effectively builds professional relationships and networks. Brings value to referral sources and prospects and maintains appropriate level of contact.

·      Integrity
Ironclad – Does not cut corners. Puts the company’s interests above self. Earns trust of co-workers and customers. Intellectually honest.

·      Oral Communication
The individual speaks clearly and persuasively in positive or negative situations. Effective in one-on-one and small group situations. Adaptable and able to think on his/her feet.

·      Written Communication
Writes clear, precise, well-organized letters, proposals, and emails. The individual edits work for spelling and grammar and is able to read and interpret written information. Uses appropriate vocabulary and grammar.

·      Planning and Organizing
Plans, organizes, and schedules his/her time in an efficient and productive manner. Focuses on key priorities.

·      Discipline and Follow-up
Demonstrates a disciplined approach to sales. Strong on follow-up and follow-through. Leverages time effectively to obtain the best return on their efforts. Accustomed to working from sales plans and reports.

·      Dependability
The individual is consistently at work and on time, follows instructions, responds to management direction, and solicits feedback to improve performance.

·      Aggressive
Constantly on the lookout for new contacts and sales opportunities. Studies and applies new sales techniques and technology.

·      Technology
the individual uses typical communication devices to effectively speed communication and appropriately utilizes company-approved customer contact management (CRM), standard word processing, spreadsheet, and Power Point software tools to enhance efficiency and accuracy of work performed.

·      Education and Experience

o   Associate deg