Workplace Operations & Experience Manager

Say hello to opportunities.

It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers. 

RingSense AI is our proprietary AI solution. It’s designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions.

This is where you and your skills come in. We’re currently looking for: Workplace Experience & Operations Program Manager will be a key member of RingCentral’s Global Real Estate & Workplace leadership team. This individual will create and curate a workplace experience & operations program that leverages technology, workplace design, amenities, and services to help drive an employee experience that aligns with our culture and purpose – making RingCentral an amazing place to work, and our employees feel productive, healthy, and happy in a frictionless, efficient, and scalable environment.

The Workplace Experience & Operations Program Manager will use data and leading practices to implement programs that accelerate workplace experience, operational efficiency, and scalability.  Programs may consist of sustainability, food services, transportation, dynamic workspace management, reception, events, engagement, and other programs that elevate the employee workplace experience and drives operational efficiency.

The ideal candidate will be hospitality-focused, possess a passion for innovation and process efficiency, demonstrate a contagiously positive attitude, have exceptional communication skills, and thrives in a fast-paced and constantly changing environment.

We are looking for a highly collaborative self-starter who is comfortable navigating through ambiguity to create a structured, programmatic approach to workplace experience & operations initiatives globally.

To succeed in this role you must have experience in:

• Work with cross functional teams in People, Workplace, Food & Wellness Teams, Strategy and Safety & Security to help build and implement programs focused on delivering exceptional experiences and operations in our global footprint.  Have accountability of program KPIs across our workplace portfolio 

• Work with external vendors to shape onsite services, such as reception, special events, and workplace support teams to ensure employees and guests experience exceptional service.

• Develop experience related guidelines, best practices, and standards for employees and cross-functional service teams through voice of the employee surveys, data, and feedback.

• Continuously evaluate and identify innovative ways to streamline and enhance service delivery to maximize the workplace experience & operations that align to our purpose and culture.

• Support the development of short- and long-term tactical plans and programs for the innovation of workplace amenities and services based on strategic plans and user data.

• Articulate program goals and vision through storytelling, supporting data, and business cases. Create measure of success and review customer feedback for ongoing continuous improvement

• Oversee and manage the onboarding, training, & communications initiatives for Global Real Estate & Workplace.

• Collaborate with cross functional teams to obtain Voice of the Employee data and innovate.  Advocate for and share information with leadership and cross functional teams.

• Responsible for delivering results and driving program effectiveness related to all workplace experience programs and customer satisfaction KPIs

Characteristics and Competencies:

• Communication - Comfortable corresponding and interacting with individuals, at all levels. Exceptional creation of and use of PowerPoint, dashboards and other technology a plus

• Emotional Intelligence – Exhibit a high degree of sensitivity and empathy, regarding the emotional needs and concerns of employees and guests

• Curious and Innovative – Problem solver, creator, and willing to take risks to try things

• Organized