Associate Production Coordinator: Network Operations

At Rockstar Games, we create world-class entertainment experiences.

A career at Rockstar Games is about being part of a team working on some of the most creatively rewarding and ambitious projects to be found in any entertainment medium. You would be welcomed to a dedicated and inclusive environment where you can learn and collaborate with some of the most talented people in the industry.

Rockstar Online Services is on the lookout for a talented Associate Production Coordinator who is eager to jump in, forge a path through any blocker, and steer our projects to success. This is a full-time, in-office position based out of Rockstar’s NYC headquarters in Downtown Manhattan. 

 

WHAT WE DO

• The Rockstar Online Services team is responsible for designing, building, and managing the platforms that support all of our games, including GTA and RDR2.
• We work closely with many teams within Rockstar to make sure we deliver exactly what our games need, exactly at the right time

 

RESPONSIBILITIES

• The Associate Production Coordinator will support the Online Services team in these three main areas:
• Production
  • Manage the team schedule and workflow in a modified Scrum framework.
  • Organize team backlogs and create/assign/track tickets.
  • Conduct sprint planning and loading to assign work from prioritized team backlogs.
  • Create and maintain project schedules and milestone documentation, monitoring the progress of goals and specific tasks against the planned timelines.
• Project Coordination
  • Gain an adequate overall understanding of all processes/systems that compose the Online Services environment to be able to spot requirements and dependencies for any major project/change.
  • Identify all groups and teams affected by a project and involve them.
    • Solicit their input on requirements.
    • Follow up through execution to confirm requirements are being met.
  • Drive consensus on technical decisions to satisfy requirements.
  • Break down large or complex projects into meaningful subprojects.
  • Hold regular meetings with project teams, individuals, and business partners to discuss status, resolve issues, and share information.
  • Assist the Team Leads in creating an environment that promotes both personal ownership and accountability for project success.
• Logistics:
  • Manage/facilitate many practical tasks required for both Online Services projects and Datacenter management.
  • Track order fulfilment and gear shipments, keep inventories, assist with hardware/software quoting and procurement process.
  • Manage relationships with vendors and service providers.
  • Work with our Infrastructure team to coordinate Datacenter installations and maintenances.
  • Assist with tracking and reporting of Network/Datacenter expenses.
  • Provide input and research for yearly budgeting process.

 

QUALIFICATIONS

• Minimum 3 years of experience in any combination of the following:
  • Project Management
  • IT Support/ Technical Customer Service
  • Production in a software development environment
• Experience working with distributed teams and facilitating effective virtual and in-person meetings.
• Experience with Microsoft Office (emphasis on Excel), Hansoft, Jira, Confluence, Monday and other project tracking and bug database software.

SKILLS

• Excellent organizational & prioritization skills
• Exceptional attention to detail
• Strong verbal and written communication skills to be applied across product, development, and management teams.
• Ability to quickly absorb, understand, organize, and communicate the “big picture”, in both written and oral form, when flooded with unfamiliar technical information.
• Proven ability to work with different personalities, mediate conflict, adjust management approach to specific teams/individuals - willingness to “check your ego at the door”.
• Strong work ethic
• Self-starting attitude, eagerness to take ownership of any issue and solve any problem.
• Curiosity, enthusiasm to learn and grow.
• Humility, patience, willingness to actively listen.
• Flexibility to wear many hats, hands-on approach, readiness to tackle any task required for the success of a project.

 

PLUSES

Please note that these are desirable skills and are not required to apply for the position.

• Experience in Customer Service or similar customer facing roles, better if technical.
• Experience in Procurement, Pur