Staff Field Service Engineer

Are you ready to build America’s clean energy future with the team that will deliver? Form Energy is an American energy technology and manufacturing company. We are pioneering a new class of iron-air batteries to enable our electric grid to run on renewable, reliable, and affordable energy, every day of the year. 

Form Energy has been recognized by TIME as “One of the Best Inventions of 2023” for its battery technology and by MIT Technology Review as a “Top Climate Tech Company to Watch”. We are making rapid progress on our mission of delivering energy storage for a better world, and are growing just as rapidly to meet demand. Our team has more than doubled in size in the past year, and continues to expand every day. We have signed contracts with leading electric utilities across the United States. Pilot production of our iron-air batteries has already begun, and later this year, production will take off to high volumes at our new factory in West Virginia. 

Working for Form Energy is more than just a job, it’s a chance to be part of something extraordinary. And right now might be the most exciting moment in the company’s history to join. We are assembling a team of some of the most talented and motivated individuals across the country. Driven by our core values of humanity, excellence, and creativity, our team is determined to deliver on our mission and transform the energy landscape for the better.

Feeling energized to make a meaningful impact on the world? Then keep reading - you’ve come to the right place.

Role Description

Form Energy’s Product and Service team is looking to hire a skilled, entrepreneurial Staff Field Service Engineer to service Form's grid-scale battery deployments. Form is committed to delivering best-in-class service and product reliability for its utility customers. You will be the first Field Service Engineer on the talented and growing Product and Service team within the Commercial Operations group. You will set the foundation for a high standard of excellence for Form’s first commercial deployments and enable Form to scale quickly to deliver large-scale projects. You will lead the diagnosis and resolution of issues within all product areas, including battery modules, auxiliary systems, and balance of plant. You will collaborate closely with the Manufacturing, Product Engineering, and Project Engineering teams to drive rapid resolution of issues and product design improvements. You should be comfortable working in the field, directing Field Service Technicians, and coordinating closely with internal and customer stakeholders. This role will also interface with third-party suppliers of system components such as inverters, transformers, and energy management systems.

What you'll do:

• Lead the development and operationalization of preventive maintenance, troubleshooting, and repairs to maintain warranty coverage

• Perform remote diagnostics and troubleshooting of equipment using data acquisition and energy management software 

• Maintain accurate records of site work performed, including work orders, logs, inventory  

• Support cross-functional efforts to drive issue resolution with Manufacturing and Engineering teams to contain and prevent recurrence of known issues

• Drive the creation and evolution of Product Operations & Maintenance documentation and training materials 

• Identify improvements to and contribute to product support procedures, training, troubleshooting guides, and other O&M documentation 

• Establish and maintain superior customer service relationships with internal and external partners 

• Collaborate with and escalate issues to authorized service providers and subcontractors 

• Travel to client or project sites 50-70% of the time

What you'll bring:

• 7-10 years of experience in renewable energy system operational roles 

• B.S. in Electrical Engineering, Mechanical Engineering, or equivalent experience

• Prior experience with troubleshooting electrical/electronic and mechanical systems

• Strong understanding of SCADA communication protocols such as Modbus and DNP3, networking design and operation, energy management systems, battery management systems, and utility relay and metering equipment

• Superior written and verbal communication skills

• Proven cross-functional leadership and collaboration skills

• Excellent attention to detail and ability to produce clear and concise technical documentation

• Valid driver’s license 

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Humanity is a cornerstone of Form Energy’s culture, and we make sure our compensation and benefits reflect that. Form Energ