Account Manager - Commercial Accounts (Remote U.S.)

Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact. 

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the mission of the company, to actively engage in problem-solving, and to take ownership of your work every day. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes – making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector. 

Acentra is looking for an Account Manager to join our growing team.

Job Summary:

This role is at the heart of our daily operations for commercial contracts, ensuring that all tasks are executed in line with our service level agreements. You'll play a key role in managing communication channels with both internal and external stakeholders, facilitating timely request fulfillment, setting clear operational expectations, and synchronized awareness.

Job Responsibilities:

• Develop and strengthen relationships within a client program for the client.
• Identify current and future service requirements by establishing personal rapport with key individuals who understand service requirements.
• Serve as subject matter expert to clients by providing product functionality training and service information associated with the applicable division.
• Demonstrate the impact of the company’s services for cost reductions and operations improvements.
• Speak regularly with clients to provide operational updates, product updates, technical support, and other account-related reports.
• Work directly with the operations team to ensure adherence to contract requirements and SLAs. Track progress towards deliverables and operational milestones to provide weekly updates to management for review.
• Prepare and maintain monthly operational reports required for delivery to clients based on contract performance in operational areas associated with the management of the contract.
• Provides billing information to the finance department to ensure accurate and timely payment from clients.
• Responsible for gathering information associated with business requirements and proposals for clients and presenting the information to the company’s management for pricing strategy.
• Coordinate ad-hoc requests with the appropriate operational group and provide deliverables directly to the client.
• Facilitate the implementation process and connect operations, finance, and clinical areas to the new client.
• Serve as a key implementation team member, acting as implementation manager as needed.
• Work directly with the management team to identify upsell and new business opportunities within the current client base.
• Develop and strengthen relationships within the pharmacy-related program for the client.
• Identify current and future service requirements by establishing personal rapport with key individuals who understand service requirements.

Requirements

Required Qualifications/Experience:

• High School Diploma or GED equivalent.
• 2+ years of experience in the healthcare field.
• 2+ years of experience in business process analysis and improvements.
• Public and private sector healthcare experience and services to government or commercial clients.
• Proven history in successfully managing multiple projects for client contracts utilizing project management methodologies.
• Knowledge of Information Technology systems and applications.
• Strong knowledge of Microsoft products.
• Strong analytic and problem-solving skills.
• Experience in identifying appropriate business needs of clients.
• Strong writing skills.
• Strong communication ability at all levels (staff, executive suite, and external clients).
• High organizational and tracking skills.

Preferred Qualifications/Experience:

• Associate’s or Bachelor’s degree from an accredited college/university.
• Knowledge of the U.S. healthcare industry with commercial sector client experience. 
• Demonstrated high-level achievements in client relationship building and incident escalation management.

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Why us? 

We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner t