Care Account Operations Advisor

Care Account Operation Advisor

Start Date: 08/24

Training will be 6 to 8 weeks, Monday - Friday 9am - 6pm CST. No PTO allowed during training period. 

 

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

Care Account Operations Advisors play an integral role in scaling Toast’s rapidly growing business by providing account maintenance, quality assurance of sensitive financial and tax information, supporting both our external customers and internal Sales and Customer Success teams. The success of the Account Operations team directly impacts the customer experience and satisfaction.

About this roll* (Responsibilities)

• Serve as a subject matter expert on all account operations processes, handling complex customer inquiries and issues via phone, chat, and email with empathy and precision.
• Own a case queue end-to-end, driving timely and accurate resolution.Partner cross-functionally with Sales, Onboarding, Billing, Payments, and other teams to coordinate seamless support across the customer lifecycle.
• Maintain meticulous attention to detail when processing sensitive account information to prevent downstream errors.
• Proactively identify process gaps and contribute ideas that improve team efficiency and the customer experience.
• Take on additional responsibilities as the team and business evolve.

Do you have the right ingredients*? (Requirements)

• 2+ years of customer-facing experience, ideally in an escalations or account management environment
• Demonstrated ability to navigate complex, multi-step issues with accuracy and calm under pressure
• Exceptional written and verbal communication skills - you can explain complicated things clearly
• Relentlessly detail-oriented with strong organizational habits
• Comfortable partnering cross-functionally and advocating for the customer across teams
• Strong sense of urgency and ability to prioritize in a fast-paced environment
• Experience with Salesforce or another CRM is a plus

Our Spread of Total Rewards

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

 

*Bread puns encouraged but not required