EMR Field Specialist

POSITION SUMMARY:

The EMR Field Specialist is responsible for assisting with EMR implementation, training and production support for client orders and result electronic interfaces. Broad interaction between Natera EDI personnel, Natera sales, client and vendor resources. 

PRIMARY RESPONSIBILITIES:

• Assist in onboarding of new EMR interfaced clients

• Provide field support for existing electronic interfaces

• Key tasks include:

• Work with Commercial Team on new EMR requests
• Coordinate interface projects with internal EDI Team
• Provide training and on-site customer support for new EMR implementations
• Troubleshoot existing interfaces and provide feedback to clients, vendors, Sales and Operations
• Analyze EMR utilization data and work with clients to increase electronic orders rates
• Work closely with EDI Team on key EMR initiatives and product updates
• Perform other duties as assigned

• This role works with PHI on a regular basis both in paper and electronic form and have access to various technologies to access PHI (paper and electronic) in order to perform the job.

• Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire.

• Must maintain a current status on Natera training requirements.

 

QUALIFICATIONS:

• Bachelor’s degree in a quantitative field such as, IT, Engineering, Economics, or equivalent
• Minimum of 2 years of relevant related experience, preferably in laboratory space
• Must have knowledge of different EMR systems, lab workflow and client workflow.
• Proficiency in Excel
• Sales Force experience preferred

 

KNOWLEDGE, SKILLS, AND ABILITIES:

• exceptional customer service skills
• Presentation and training skills
• Self-motivation, with the desire and capacity to work both independently and collaboratively
• Extreme attention to detail
• Endless curiosity and a need to dive deeper for understanding
• Excellent verbal and written communication skills to be able to communicate effectively with all audiences, including customers, commercial team and senior management.
• Very strong analytical skills and ability to understand the details of the project/requirements

 

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• The duties are performed in a field / remote setting and also require the use of a computer
• Duties might sometimes require working outside of normal working hours
• Requires travel up to 25%

#LI-KK1 #LI-RemoteThe pay range is listed and actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.Colorado $91,500—$137,300 USD

OUR OPPORTUNITY

Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.

The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.

WHAT WE OFFER

Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program!

For more information, visit www.natera.com.

Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our