Crisis Learning and Development Specialist

Centerstone is among the nation’s leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people’s lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team!

Centerstone, a trauma-informed organization, endorses an organizational culture built on understanding, recognizing and responding to those affected by trauma to strengthen resilience for our clients, staff and community. Come talk to us about joining the Centerstone team!

JOB DESCRIPTION:

SUMMARY OF POSITION

This is a remote position on a 24/7/365 mental health crisis/suicide prevention focused team. This position provides expertise and strategic guidance for the development, implementation, and continuous improvement of training programs for crisis staff. The Advisor collaborates with enterprise leadership, training teams, and operational staff to design onboarding, retraining, and ongoing learning initiatives, ensuring the reflect best practices, are evidence-informed, and meet the needs of both staff and the populations served. Leads the design, implementation, and continuous improvement of training programs for crisis services, partnering with leadership and operations to deliver evidence-informed onboarding and ongoing learning aligned with best practices.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Develop, refine, and advise on onboarding, retraining, and ongoing training programs for crisis staff, incorporating evidence-based and peer-informed practices.
• Attend peer led supervisions to gain insight into peer perspectives to incorporate into curriculum design as appropriate.
• Develop training strategies, adult learning approaches, and methods to optimize staff development.
• Provide recommendations for improving programmatic learning outcomes based on feedback, crisis literature, and emerging best practices.
• Serve as a resource for teams regarding crisis intervention standards, peer support principles, and effective training methodologies.
• Support staff by offering coaching, guidance, and consultation related to skill development and training needs.
• Facilitate training initiatives, pilot programs, or focus groups to enhance learning effectiveness.
• Model best practices in crisis intervention, communication, and staff engagement.
• Ensure alignment of learning objectives with organizational policies, accreditation standards, and compliance requirements. 
• Assist in administrative tasks as needed

KNOWLEDGE, SKILLS & ABILITIES

• Effectively communicate via written, verbal, in person and virtual methods.
• Demonstrates high-level customer service skills and professional etiquette.
• Adaptability for shifting between leadership and direct service roles as needed.
• Aligns learning initiatives with enterprise priorities and evolving needs.
• Skill in providing crisis intervention.

QUALIFICATIONS

Education Level              

Bachelor’s degree in Behavioral Science, Psychology, Social Work, or related field or Certified Peer Recovery Specialist for at least 5 years. Master’s degree is preferred.

Years of Experience       

Three years of experience in training, learning & development, or crisis services required. Five years preferred.

Certification/Licensure 

N/A

PHYSICAL REQUIREMENTS

Standing – 20%

Sitting – 80%

Squatting – Occasional

Kneeling – Occasional

Bending – Occasional

Driving – Occasional

Lifting – Occasional

DISCLAIMER

The duties and responsibilities described in this document are not a comprehensive list and additional tasks may be assigned to the employee from time to time, or the scope of the job may change as necessitated by business demands.

Time Type:

Pay Range:

Delivering care that changes people's lives starts with our employees. Below are just some of the great benefits Centerstone employees enjoy:

• Medical, dental, and vision health coverage

• Flexible Spending and Health Savings Accounts

• 403b retirement plan with company match

• Paid time off and ten paid holidays

• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)

• Employee Resource Groups

• Continuing education opportunities

• Empl