Compliance Learning & Development Manager

Circle is a global financial technology firm that enables businesses of all sizes to harness the power of digital currency and public blockchains for payments, commerce and financial applications worldwide. Circle platforms and products provide a suite of internet-native financial services for payments, treasury infrastructure and capital formation. Circle is also a principal developer of USD Coin (USDC), which has become the fastest growing dollar digital currency in the world. USDC has grown to over 44+ billion in circulation and supported over $1.7+ trillion in transactions in the past year. Circle’s payments and treasury infrastructure services available through the Circle Account and APIs helps bridge the legacy financial system and digital currency and blockchain based finance. Combined, Circle’s suite of services helps companies to participate in a more open, global and inclusive financial system.

What you’ll be part of:

With the mission “To raise global economic prosperity through the frictionless exchange of value,” Circle was founded on the belief that the internet, blockchains and digital currency will rewire the global economic system, creating a fundamentally more open, inclusive, efficient and integrated world economy.  We envision a global economy where people and businesses everywhere can more freely connect and transact with each other with new technologies for digital money and internet-native finance. We believe such a system can raise prosperity for people and companies everywhere. Our mission is powered by the values we espouse and which we expect all Circlers to respect. We are Multistakeholder, serving the needs of our customers, our shareholders, our employees and families, our local communities and our world. Furthermore, we are also Mindful, Driven by Excellence, and High Integrity.

What you’ll be responsible for: 

Circle is looking for an enthusiastic, knowledgeable and innovative Learning and Development (L&D) Manager to join the Compliance Operations Scaled Services team. This individual will need to be a creative problem-solver with a passion for creating and delivering effective learning programs. This will include building and enhancing an essential onboarding program for new hires and contractors, and regularly conducting training needs assessments across the team. You will also be responsible for delivering all training that is required due to the ever-changing nature of the business and FinTech space. Your passion for stablecoins and crypto will be evident in both your experience and engagement. You will be responsible for developing, delivering and implementing learning programs that align with business objectives, and ensuring compliance with any regulatory requirements. To excel in this role you need to be a highly-organized self-starter who is comfortable working in an ever changing, fast-paced environment and can align with Circle’s core values.

What you'll work on: 

• Developing, documenting and delivering an immersive onboarding learning program for all new hires and contractors that readies them to thrive and succeed at Circle.
• Standing up and creating a Compliance Operations L&D program with a focus on enhancing program maturity and continuous improvement.
• Creating all required learning materials and delivering all relevant training for onboarding, new products and a business as usual program.
• Working in collaboration with Risk, Compliance, Engineering, L&D and Customer Success departments to create brilliant and effective partnerships.
• Completing L&D assessments for all new products to identify training needs and requirements.
• Measuring the effectiveness of the learning program through surveys, focus groups and other means whilst being willing and capable of making the necessary adjustments.
• Working closely with key Scaled Services partners such as Operations Excellence, Operations Readiness, Quality and Workforce Management to identify training opportunities and outline the time cost of training delivery on the business.
• Identifying new ways of working to continuously improve the L&D framework; proposing and co-ordinating solutions. 
• Ensuring effective communication and reporting for enhanced visibility across the business on key pieces of work.
• Staying up-to-date with industry changes and emerging trends and incorporating these where relevant into the learning program.
• Overseeing the governance of training attendance and actively managing a training needs assessment initiative.
• Completing ad-hoc projects as required and in line with business needs.

You will aspire to our four core values:

• Multistakeholder - you have dedication and commitment to our customers, shareholders, employees and