QA Analyst (Salesforce) - Hybrid

Awarded a Healthiest Employer, Blue Cross Blue Shield of Arizona aims to fulfill its mission to inspire health and make it easy. AZ Blue offers a variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals make better health decisions.

At AZ Blue, we have a hybrid workforce strategy, called Workability, that offers flexibility with how and where employees work. Our positions are classified as hybrid, onsite or remote. While the majority of our employees are hybrid, the following classifications drive our current minimum onsite requirements:

• Hybrid People Leaders: must reside in AZ, required to be onsite at least once per week

• Hybrid Individual Contributors: must reside in AZ, unless otherwise cited within this posting, required to be onsite at least once per month

• Onsite: daily onsite requirement based on the essential functions of the job

• Remote: not held to onsite requirements, however, leadership can request presence onsite for business reasons including but not limited to staff meetings, one-on-ones, training, and team building

Please note that onsite requirements may change in the future, based on business need, and job responsibilities. Most employees should expect onsite requirements and at a minimum of once per month.

This position is hybrid within the state of AZ only.  This hybrid work opportunity requires residency, and work to be performed, within the State of Arizona.

PURPOSE OF THE JOB

As a QA Analyst on the Salesforce team, your role involves designing and executing tests on computer applications and systems to ensure they meet customer stories and requirements. You will analyze the results, identify issues, and validate solutions to technical problems. Additionally, you will translate acceptance criteria into functional test cases to ensure all requirements are met and develop comprehensive and relevant test cases that cover various scenarios, including positive, negative, and regression cases. Should have experience with:

• Salesforce developer console and the ability to query backend SF data
• APIs and integration testing with external systems
• Understanding how data is structured and managed within Salesforce
• Salesforce Sales and Service Clouds and related objects
• Documenting and communicating defects with developers and analysts

REQUIRED QUALIFICATIONS

Required Work Experience

• 1 year of experience in computer technology and/or information systems (All Levels)
• 2 years of experience in computer technology and/or information systems (Levels 2 – 5)

Required Education

• High-School Diploma or GED in general field of study (All Levels)

Required Licenses

• N/A

Required Certifications

• N/A

PREFERRED QUALIFICATIONS

Preferred Work Experience

• 1year of experience with business requirement/story based test design and/or test execution in support of production systems (Lev 1)
• 1 year of experience in computer technology and/or information systems (All Levels)
• 1 year of experience in test case development and test execution (All Levels)
• 1 year of experience working in healthcare-related systems as a quality assurance analyst (All Levels)
• 2 years of experience working in healthcare-related systems as a quality assurance analyst (Levels 2 - 5)
• 3 years of experience in test case development and test execution (Levels 2 – 5)
• 5 years of experience working in corporate enterprise level systems as a QA analyst, systems analyst, or programmer (Levels 3 - 5)

Preferred Education

• Bachelor’s degree in computer science, Information Systems, Business, or related field (All Levels)

Preferred Licenses

• N/A

Preferred Certifications

• N/A

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES

Level 1 – Entry-level role; Performs job functions under close supervision or peer review

• Develop basic test plans, test cases, and test data
• Process test files and analyze test results
• Perform day to day execution of test or regression cases/scripts; document results, log and retest defects.
• Develop, review, load and maintain test plans, test cases/scripts and test directories within test tool.
• Perform test execution and defect reporting utilizing testing tools.
• Assist wit