Ticket Office Supervisor - Corporate
MGM Resorts InternationalAbout the role
The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
As a Ticket Office Supervisor, you will play a crucial role in enhancing the guest experience through your friendly demeanor and expert knowledge of show information and ticketing systems. You will assist in maintaining event inventory, provide insightful answers to guest inquiries, and ensure that every interaction creates memorable experiences for our visitors. If you are a natural leader who enjoys working in a lively environment and is passionate about delivering exceptional service, this is an exciting opportunity to help shape unforgettable moments at our property!
THE STARTING RATE: $23 per hour
THE DAY-TO-DAY:
Support the Manager in maintaining all shows or events inventory
Provide knowledgeable answers to guest questions; provide detailed information regarding the property amenities and local area, as well as resolve guest complaints within scope of authority
Maintain internal and external show information and outside property sales in the ticketing system; update information on all tours, shows and other event sales
Develop new and analyze existing procedures and special promotions that will improve guest patronage
Generate daily reports on all events for senior leadership, management and promoters
Manage the guest queue system assembling or disassembling queues and stanchions as needed
Supervise Human Resources responsibilities for assigned department(s), create a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment and ensure departmental standards and goals are understood and met
THE IDEAL CANDIDATE:
HS Diploma/GED is required
2+ years of ticket office experience or cash handling is required
2+ years leading/supervising or managing employees is preferred
THE PERKS & BENEFITS:
Competitive and comprehensive health benefits as well as wellness incentive programs to help you stay healthy physically and mentally
Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
Free meals in our employee dining room
Free parking on and off shift
Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
VIEW JOB DESCRIPTION:
https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=17152
Are you ready to JOIN THE SHOW? Apply today!
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