Principal Technical Program Manager

Are you a customer-obsessed, AI-curious problem-solver who thrives in an inclusive, collaborative global team? The Azure Customer Experience Program (CXP) team’s mission is to transform Microsoft Cloud customers into fans. Through our deep engineering engagements with customers and teams across Microsoft, we analyze and amplify customer needs and drive the vision to improve Cloud quality, security, and reliability. Our culture of growth mindset and empowerment are central to who we are and how we work. We are looking for an experienced Principal Technical Program Manager who has experience working closely with Engineering teams running multi-cloud services with the emphasis on improving platform supportability through data driven insights. You will lead the creation and implementation of supportability strategy, roadmap, and outcomes through improvement initiatives across Azure services. To be successful in this role, you are data driven and effectively create clarity and deliver outcomes per schedule across various engineering stakeholders. As part of the role, you will Plan (create vision, strategy, success measures via Objectives and Key Results), establish Accountability (Identify all the teams who need to be part of the effort with specific owners and deliverables from each team and work with each team to ensure delivery), and Manage execution and communication cadence across engineering teams while proactively keeping appropriate stakeholders informed of progress, risks, and issues. If you enjoy driving large programs that will make a significant impact on the breadth of Azure, we’d like to talk with you. Every day, our customers stake their business and reputation on our cloud. You can help Azure CXP provide our customers with the world-class cloud services they need to succeed. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.  

Responsibilities

• Set course and direction for the Supportability strategy and standards across Microsoft cloud.
• Develop and execute Supportability strategic and roadmap to make Azure the most stable, reliable, and performant cloud.
• Drive continuous improvement to customer and engineer experience via empowerment and accountability leading executive reviews.
• Apply systems thinking and standards approach to solve problems at scale, and through automation.
• Influence product investment in Supportability and provide technical leadership for engineers across multiple teams.
• Define what success looks like, how we measure it, and how we get there.
• Foster a healthy and inclusive team environment.

  Other

  • Embody our Culture and Values

Qualifications

Required Qualifications:

• Bachelor's Degree AND 6+ years experience in engineering, product/technical program management, data analysis, or product development

  • OR equivalent experience.

• 3+ years experience managing cross-functional and/or cross-team projects.

 

Other Requirements:

• Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
  • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

 

Preferred Qualifications:

• Bachelor's Degree AND 10+ years experience in engineering, product/technical program management, data analysis, or product development

  • OR equivalent experience.

• 8+ years experience managing cross-functional and/or cross-team projects.

• 1+ year(s) experience reading and/or writing code (e.g., sample documentation, product demos).

• Demonstrated knowledge of program management practices within and across software development services and models.
• Demonstrated understanding of engineering practices followed by cloud services.
• Track record of problem solving and using pilot programs, prototypes, and growth hacking approaches.
• Experience with implementing Supportability-by-design to improve Customer experience and drive Azure Consumed revenu