Window & Door Repair Technician

JELD-WEN is currently seeking a Window & Door Repair Technician to join our growing team.

 

External Job Description

THE ROLE

The Field Service Technician position is centered on providing exceptional service to our Dealers, Home Builders, Contractors, and their customers. The Technician will provide customer support during onsite visits (repairing or replacing window and door products). This role may require installation, maintenance, operational support, and other support functions.

Principal Duties and Responsibilities

• Knowledge of window and door installation and repair practices
• Accurately inspect window and door products to find root causes of service issue
• Perform service work on various products
• Provide exceptional customer service to customers
• Clean the service site of all debris and materials after completion of job order
• Operate and maintain company service vehicle in a safe and responsible manner
• Maintain tools in proper working order
• Provide complete reports from service or inspection jobs
• Report and document changes or cancelled appointments
• Operates a handheld communication device (tablet, mobile phone)
• Identify and report reoccurring problems (i.e. product defects, process issues)
• Other duties may be assigned

Knowledge, Skills, Abilities

• Carpentry skills (use of tools and measuring devices
• Excellent communication, customer service, and organizational skills
• Must be reliable, ethical, and willing to accomplish goals
• Ability to operate a service vehicle
• Always maintain a professional appearance and attitude with internal and external customers
• Ability to interpret information provided on handheld communication devices

• Ability to operate a tablet and/or mobile phone in daily activities (i.e. reporting, contacting service center or customers, etc.)
• Ability to move about frequently and ascend/descend a ladder (or other equipment) to service Windows or Doors
• Ability to walk, stand, squat, reach, and twist
• Ability to work in a team, if required
• Ability to work flexible hours and independently with minimal supervision, as needed
• Ability to lift up to 75 lbs
• Travel required

Education and Experience

• High School diploma, GED or vocational training/certification
• 2-5 years’ field service technician experience (experience in the same/similar industry is a plus)

Internal Job Description

THE ROLE

The Field Service Technician position is centered on providing exceptional service to our Dealers, Home Builders, Contractors, and their customers. The Technician will provide customer support during onsite visits (repairing or replacing window and door products). This role may require installation, maintenance, operational support, and other support functions.

Principal Duties and Responsibilities

• Knowledge of window and door installation and repair practices
• Accurately inspect window and door products to find root causes of service issue
• Perform service work on various products
• Provide exceptional customer service to customers
• Clean the service site of all debris and materials after completion of job order
• Operate and maintain company service vehicle in a safe and responsible manner
• Maintain tools in proper working order
• Provide complete reports from service or inspection jobs
• Report and document changes or cancelled appointments
• Operates a handheld communication device (tablet, mobile phone)
• Identify and report reoccurring problems (i.e. product defects, process issues)
• Other duties may be assigned

Knowledge, Skills, Abilities

• Carpentry skills (use of tools and measuring devices
• Excellent communication, customer service, and organizational skills
• Must be reliable, ethical, and willing to accomplish goals
• Ability to operate a service vehicle
• Always maintain a professional appearance and attitude with internal and external customers
• Ability to interpret information provided on handheld communication devices

• Ability to operate a tablet and/or mobile phone in daily activities (i.e. reporting, contacting service center or customers, etc.)
• Ability to move about frequently and ascend/descend a ladder (or other equipment) to service Windows or Doors
• Ability to walk, stand, squat, reach, and twist
• Ability to work in a team, if required
• Ability to work flexible hours and independently with minimal supervision, as needed
• Ability to lift up to 75 lbs
• Travel required

Education and Experience

• High School diploma, GED or vocational training/certification
• 2-5 years’ field service technician experience (experience in the same/similar industry is a plus)<