Jobs and Careers

Contact Center Specialist

Louisville, United Statesfull_timeVerifiedPosted 5 Nov 2025

About the role

Schulte Companies is seeking a dynamic, service-oriented Contact Center Specialist to join our team! Schulte Companies is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team! What's in it for you? When you join Schulte Companies, you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Companies provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:

Work Today, Get Paid today, with Daily Pay!
Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!
Multiple Health Insurance and Life Insurance options
401k Plan + Company Match
Paid Time Off
Holiday Pay
Pet Insurance
Employee Assistance Program
Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!

Our Company: Schulte Companies is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants. JOB DUTIES AND RESPONSIBILITIES

Process all reservation requests, including changes and cancellations by phone, chat messaging, fax, or other channels for all properties.
Determine callers' needs through active listening and using probing questions to satisfy and sell to those needs.
Maintains a complete knowledge of each property in order to effectively sell the hotel and its services.
Maintain ongoing knowledge of various brand programs and initiatives.
Must be able to speak to the brand and answer general brand questions.
Must have the ability to handle guest service issues with proper resolution.
Refer group and corporate leads to the sales department.
Maintain and update group blocks.
Answer all phone calls using proper selling techniques and maintaining the utmost in professionalism while personalizing each call.
Utilize the sales training plan to upgrade selling skills.
Recap all reservation information and ensure that all reservation policies are communicated effectively with each reservation/call
Communicate to hotels in a timely manner all special requests and urgent matters.
Studies and keeps knowledgeable of all properties and their amenities.