Senior Coordinator for Housing Assignments

What We Are Looking For

The Senior Coordinator for Housing Assignments (SCHA) manages the housing assignments for approximately 5,000 on campus students. The Senior Coordinator supervises three full-time administrative staff and provides training and oversight for Campus Living & Learning’s (CL&L) front desk. The ideal candidate will be able to: investigate, analyze, and provide solutions to problems, work as a member of a team, establish priorities for their team, communicate clearly and effectively both orally and in writing, work with numbers and analyze data, establish and maintain effective working relationships with a variety of university constituents (Athletics, the Equity, Civil Rights, and Title IX Office, the Office of Access and Learning Accommodations, the Paul L. Foster Success Center, and Student Conduct), possess excellent interpersonal skills to assist in customer relations, and independently interpret and apply policies. 

Applicants must be currently authorized to work in the United States on a full-time basis.

A Master’s Degree is required. Three to five years of relevant work experience, proficiency with StarRez, and supervisory experience is preferred. A combination of education and experience will be considered in lieu of the degree requirement.

 

What You Will Do

Housing Applications & Assignments 

• Oversee new first-year, new-transfer, summer, and returning student housing application processes
• Assign student profiles and track occupancy levels throughout application and assignment processes
• Work in collaboration with Program Directors and students to finalize housing assignments
• Coordinate room changes during and between semesters
• Uphold the CL&L Housing Contract and administer the contract release process.
• Direct the fall and spring cancellation processes

Supervision

• Supervise three Assignments Associates who oversee CL&L’s front desk, phones, email, and chat
• Create and direct daily auditing and record-keeping tasks for the Assignments Associate team
• Develop and uphold customer service processes and standards
• Guide team in appropriately responding to student, parent, and constituent requests and complaints

Reporting

• Develop, modify, and maintain reports covering housing applications, assignments, on-campus residency, and key housing processes
• Analyze data from housing reports and make constructive recommendations
• Pull housing data as requested for colleagues
• Organize reporting database within StarRez

Partnerships, Communication, and Recruitment 

• Meet with and work alongside campus partners to ensure housing needs are met
• Send departmental communication through StarRez to all on-campus students
• Participate in new-student recruitment events
• Perform all other duties as assigned to support Baylor’s mission
• Ability to comply with University policies
• Maintain regular and punctual attendance

 

What You Can Expect

As part of the Baylor family, eligible employees receive a comprehensive benefits package that includes medical, dental, and vision insurance, generous time off, tuition remission, and outstanding automatic retirement contributions. Baylor has a comprehensive benefits plan that supports you and your family’s wellbeing and allows you to be a part of the life of a vibrant and active college campus.  To learn more, go to Baylor Benefits & Advantages.

 

Explore & Engage

Learn more about Baylor and our strategic vision, Illuminate.  Also, explore our great hometown of Waco and the many opportunities to engage locally.  If you are new to Central Texas, This is Waco!

Baylor University is a private not-for-profit university affiliated with the Baptist General Convention of Texas. As an Affirmative Action/Equal Opportunity employer, Baylor is committed to compliance with all applicable anti-discrimination laws, including those regarding age, race, color, sex, national origin, military service, genetic information, and disability. Baylor’s commitment to equal opportunity and respect of others does not undermine the validity and effect of the constitutional and statutory protections for it