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Job Category

Enterprise Technology & Infrastructure

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

This candidate must be a U.S. citizen (U.S. born or naturalized) operating on U.S. Soil who does not hold dual citizenship with the ability to meet customer and government screening standards applicable to this role.

This position requires onsite presence at either the Dallas or Indianapolis office.

Digital Enterprise Technology (DET) blazes the trail of enterprise IT and accelerates the success of the Salesforce family through the best implementation of Salesforce on the planet. We value Trust, Scale, and Integration. We relentlessly pursue these values with the help of modern, lean, and self-governing Scrum teams. As part of Salesforce DET, you will play a key role in a smart, creative, and fun team. You will make a meaningful difference in product delivery. Come grow with us in an environment where professional development is encouraged, volunteerism is the norm, and innovation is a daily occurrence.

Overview of the Role

Salesforce is seeking a dedicated and resilient Senior Systems Specialist to join our Digital Enterprise Technology (DET) Public Sector Go-to-Market team, with a specific focus on supporting our Public Sector line of business. This is a production support-focused role where you will be the go-to expert for ensuring the stability, integrity, and performance of our mission-critical business platforms. You will be responsible for the day-to-day operational health of Salesforce CRM (Sales & Service Cloud), our MuleSoft integration layer, and our Tableau analytics environment, and other Salesforce-on-Salesforce technologies which include but are not limited to force.com, APEX / Javascript / SOQL, Data Cloud, Government Cloud, SFDXetc. The ideal candidate thrives in a fast-paced support environment and is passionate about resolving complex technical issues to ensure our Public Sector operations run smoothly and efficiently.

To be successful at this position you must be a self­-starter, take accountability, speak up, work at a quick pace, and handle multiple tasks simultaneously while keeping a good sense of humor. You must possess good oral and written skills and be able to collaborate effectively with other team members. Contribute ideas and provide feedback on how to continually improve the way we innovate solutions!

Key Responsibilities

• Provide expert-level production support and administration for our Salesforce Sales Cloud and Service Cloud environments, specifically tailored to Public Sector requirements.
• Troubleshoot and resolve complex platform issues related to declarative configurations (Flow, Process Builder), security models, and data integrity.
• Manage and prioritize a queue of support tickets, ensuring timely resolution in accordance with service level agreements (SLAs).
• Integration & Middleware Monitoring:
• Proactively monitor, troubleshoot, and maintain mission-critical APIs and integrations built on MuleSoft Anypoint Platform.
• Act as the first line of defense for integration failures, performing root cause analysis and coordinating with development teams for fixes.
• Ensure the reliable flow of data between Salesforce and other key government or enterprise systems.

Analytics & BI Operations:

• Maintain and support existing dashboards and reports in Tableau, ensuring data accuracy and system availability for our Public Sector analytics users.
• Investigate and resolve data discrepancies and performance issues within Tableau, tracing them back to source systems like Salesforce.

Technical Leadership & Documentation:

• Serve as the subject matter expert on the operational health of the Salesforce, MuleSoft, and Tableau stack.
• Develop and maintain runbooks, knowledge base articles, and technical support documentation to empower the team and end-users.
• Participat