Customer Sales Support Manager

Join the IPG Team!

Are you ready to elevate your career? At IPG, we are more than just a global leader in packaging and protective solutions-we are a community that values safety, people, passion, integrity, performance, and teamwork. From tapes and films to packaging and protective products, as well as engineered coated materials and advanced packaging machinery, we develop innovative solutions that protect the world. Now, we are expanding our global team and looking for talented individuals like you!

Location: Remote/hybrid near a plant location.

Position Purpose: Manage Customer Sales Support team, assigning and following up on the responsibilities of the team.

Principle Accountabilities

1. Coach and direct the responsibilities of CSSR team, establishing goals, proceses and priorities that support company's business objectives.
2. Oversees the day to day activities of CSSR team, providing feedback related to quality and productivity metrics.
3. Creates and monitors statistical reports to ensure key performance indicators (KPI's) are achieved, taking action to address shortfalls that impact customer experience. Coach/train as necessary.
4. Proactively identify and implement solutions to customer experience issues. Proactively communicates with key stakeholders through resolution.
5. Reviews policies and procedures and identifies ways to streamline or improve them to better meet the needs of customers and enhance the department's workflow.
6. Ensures effective communication with the team and foster positive team environment
7. Develop and maintain good working relationships with co-workers including, operations, sales, accounting, company executives, and adminstravtive support team members.
8. Demonstrated leadership capabilities to promote positive environment, foster team work, minimize turnover rates.
9. Represent CSSR Team in meetings with executives of various channels to support company initiatives.
10. Approve/deny claims and RA's (return authorizations) within matrix approval guidelines
11. Conduct performance appraisals for direct reports.
12. Hire and successfully on board new team members.
13. Other duties as assigned.

Essential Skills and Experience

• High School diploma or equivalent required.
• 2+ years of manufacturing customer service strongly preferred.
• 4 years of customer service experience, preferably with some supervisory or lead roles.
• Demonstrated ability to multitask without loss of efficiency or accuracy.
• Ability to negotiate with customers to benefit of all parties.
• Proficient in Microsoft Office suite required.
• Excellent written and oral communication skills required.
• Exceptional organizational and time management skills required.

Why Choose IPG?

At IPG, you will find more than just a job-you will find a place where your success is our success. We pride ourselves on a culture built around strong relationships, where every team member plays a crucial role in our growth. Whether it is through cross-department collaboration, continuous training, or sustainability-driven initiatives, we create an environment where you can thrive.

Our commitment to sustainability influences everything we do, from designing eco-friendly products to minimizing waste in our production processes. We are dedicated to building a greener future while providing safe, supportive workplaces for our people.

With over 40 years of industry expertise and a proven track record of growth and innovation, IPG offers a stable, secure environment where you can flourish!

We offer competitive pay, extensive benefits that support you and your family, and exciting career development opportunities. Whether you are looking to enhance your skills or advance your career, we offer ongoing training and the support you need to succeed. Think big, dream bigger, and make an impact with IPG.

You belong here. Join us today!