Support Technician Warehouse

What You Need To Know

Open your future to incredible career potential. Work for an industry-leader who invests in their people. Southern Glazer’s Wine & Spirits is North America’s preeminent wine and spirits distributor, as well as a family-owned, privately held company with a 50+ year legacy of success. We were named by Newsweek as a Most Loved Workplace and are included on the Forbes lists for Largest Private Companies and Best Employers for Diversity.

As a full-time employee, you can choose from a full menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition reimbursement, a wellness program, parental leave, vacation accrual, paid sick leave, and more.

Southern Glazer’s offers a competitive compensation package with an hourly rate of compensation of $25.00-$32.00 per hour plus incentives. In determining a final offer, the company will evaluate a specific candidate's education, skills and experience and will make an offer appropriately.

Shift: Monday - Thursday 2PM-12AM  - 10 Hour shift, 4 days per week.

At Southern Glazer’s, you’ll enjoy an environment where continuous learning and growth are supported and experience a culture where you are respected, and your voice is heard. If you’re looking to fill your glass with opportunity, come join our FAMILY.

Overview

Responsibilities for warehouse system to ensure all warehouse systems and equipment functions as intended to support ongoing business operations. This role acts as the initial point of contact and troubleshooter for Tier 1 warehouse technical support, 2nd level contact for Tier 2 warehouses, and will triage to 3rd level vendor or ETP support as needed.  The individual is responsible for maintaining warehouse equipment and spare inventory. In addition, this role supports MHE asset inventory management at the local level. This individual is also responsible for developing advanced processes for preventive maintenance and assist in evaluating other distribution systems. Other duties will include the first line of defense for all and any abnormal WMI system issues.

Primary Responsibilities

• Provide support to the division (24x7) or as directed
• Provide training for employees on procedures/systems
• Collaborates with other functional areas to identify system integration opportunities
• Manage and Assist with the maintaining of the Material Handling systems (conveyor, SRM’s in motion scanners, VFD’s, Servo Motors and controls, etc.)
• Develop advanced processes (including predictive maintenance techniques) to measure, analyze and improve equipment performance (reliability) and prioritization of improvement projects
• Coordination with relevant Warehouse Equipment vendors for issue resolution and service performance at respective DCs
• Assist with the evaluation and process changes for other distribution systems (Conveyors/MHE, Voice Picking & slotting techniques, etc.)
• Provide training for distribution center employees on procedures/ MHE systems

Additional Primary Responsibilities

• Initial point of contact for onsite support at respective Distribution Center
• Handle incidents provide level 2 support (offsite) for remote small and medium distribution centers and triage to level 3 as needed
• Perform proactive maintenance for warehouse equipment
• Document and escalate issues to the appropriate vendors and SGWS SCM support groups
• Manage and maintains the spare parts inventory and report as required to keep the systems ready for production
• Oversee detailed root cause analysis of reliability issues