Digital/Technical Product Manager Lead-Generative AI

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated Digital/Technical Product Manager Lead-Generative AI you will join our dynamic team of innovators. As a key player in our Enterprise AI CoE team, you will spearhead the development and implementation of cutting-edge generative AI solutions. You will lead the execution of our product roadmap, ensuring alignment with strategic business objectives. Leveraging your deep understanding of generative AI models, architectures, and training methodologies, you will guide the development of high-performance, scalable, and secure AI solutions. Strong technical product management experience and the ability to build and maintain robust internal cross-functional relationships are critical to success in this role. This is a unique opportunity to leverage your technical expertise to shape the future of AI at USAA, creating innovative solutions that deliver exceptional value to our membership. If you possess a strong track record of leading complex AI product development efforts and are passionate about pushing the boundaries of generative AI, we encourage you to apply.

 We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based out of the San Antonio; TX, Plano; TX, Phoenix; AZ, Charlotte; NC. Relocation assistance is not available for this position.

Leads the discovery, delivery, and performance of digital and technology products and their experiences for USAA and its members. Collaborates with internal stakeholders and partners to tackle complex and challenging problems to optimize the customers’ (internal/external) experience with market offerings. Designs and drives implementation of multi-platform technology and digital solutions. Optimizes and improves existing products and experiences across delivery channels and platforms to drive Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs). Employs User Centered Design and Design Thinking methodologies to bring world-class Digital and/or Technology driven products to market. Develops the product strategy, vision, and goals and justifies decision-making related to the balance and mix of innovation types and investments for Digital and Technology products of complex and significant scope (portfolio level or enterprise reach).  Ensures strategic alignment across the product and its stakeholders, suppliers, and customers.

What you'll do:

• Independently leverages Digital or Technology research, business and market intelligence, and data-driven insights to identify opportunities, propose solutions, create and maintain roadmaps, and improve performance.

• Leads team and stakeholders to envision, define, and translate Digital or Technology product and experience opportunities (customer “needs” and “wants” as well as all other input forms into problems, gaps, etc.) into initiatives (i.e., requirements, epics, features) and drives execution strategy.

• Shepherds highly complex, highly integrated, and strategic Digital or Technology product and experience opportunities from idea to market validation through collaboration with all relevant stakeholders and SMEs (Business, UX, Technology, Ops, Marketing, etc.).

• Drives, quantifies, and defends Digital and Technology product and experience investments through Business Case artifacts and hypotheses, communicating the value proposition of Digital or Technology products and experiences.

• Continuously leverages expert data-driven problem-solving techniques and analytical rigor to understand and report on product and experience performance against KPIs/KRIs; shares best practices with team members.

• Guides team to generate meaningful insights through a variety of tools and resources to uncover areas of opportunity to inform Digital or Technology product and experience improvements; follows through to ensure applicable improvements are implemented.

• Sets the standard for preparing compelling presentations, and other forms of communication to communicate complex concepts to a diverse audience, including senior leadership, and facilitates Digital or Technology product definition, concept and collaboration sessions to coordinate discovery, development, delivery, and validation activities, as well as to mitigate risks and dependencies.

• Conducts internal and e