Associate Director, Client Service - Break Fix

At a Glance

As the Associate Director for our Break Fix team, you will collaborate with Senior Leadership to strategically lead and own a multi-account portfolio (6M+) and the client relationship within that business unit. You will act as a subject matter expert and lead client service liaison partnering directly with the client and field team. Your objective is to successfully manage our program execution, while uncovering client expectations and providing solutions to exceed them. Additionally, you will be responsible for leading and developing a team in alignment with program and client goals. Your other key focuses include management of finances, client reporting, project management, strategic recommendations, program evaluations, and results.  

 

Learn more about us and why you belong at BDS here!

Compensation

$88,000-$95,000/year salary + bonus potential

Overview

WHAT WE OFFER

• Weekly pay schedule 
• Health and wellness benefits plans  
• Flexible vacation and holiday policies 
• Paid parental leave  
• 401(k) with employer matching  
• Technology allowance
• Referral bonus 
• Tax savings with flexible spending accounts for parking, transit, dependents, and healthcare costs 
• Opportunity to work with a growing company that actively rewards and promotes its employees 

 

WHAT YOU'LL DO

• Own and develop the best relationship with the client; oversee communications and interface with the client, cultivate client relations and manage expectations; anticipate client needs and respond with solutions, provide industry knowledge-based client recommendations that add value. 
• Partner with Senior Leadership to develop strategic direction to the achieve the client’s goals and the BDS operations tactical strategy; strategize added value programs to help the client achieve their goals and objectives through understanding the strategic direction and vision of the client and delivering the tactics and execution of the vision. 
• Provide top-level team leadership, development, coaching, and communication to team members; manage Performance Excellence process. 
• Drive the responsiveness to the client(s) of the entire Client Service and Results Management team and the Company as a whole. 
• Assist Senior Leadership with account financials, including but not limited to; account budget, internal billings, and monthly P&L by job and department to achieve GM% goals.  
• Direct successful operations of the program, including execution and strategic deployment; drive results to meet client needs; meet program key performance indicators and analyze the tactics via solution development to ensure results are meeting and exceeding goals. 
• Collaborate with Client Services, Business Development, and Marketing to ensure services and solutions being developed, applied, and executed correspond with the organization’s goals, reflecting value propositions and competitive pricing. 
• Other responsibilities as requested by management. 

  

WHAT YOU'LL BRING

 

Experience & Education:

• Bachelor’s degree preferred 
• Minimum 3-5 years’ experience in managing people and building and growing a team 
• Minimum 2 years in account management and client relations, functioning in the leadership role 
• Minimum 6 years of experience working in a related industry 
• Experience in account development and account strategy; preferably within the manufacturer, retail, and/or agency industry 
• Experience in the program lifecycle starting with creating a strategy to the point of tactical execution. 

  

Skills & Attributes:

• “Big-picture” understanding of BDS marketing, client, and industries. 
• Strong analytical, communication, training, and organization skills 
• Ability to work independently and accepting of ambiguity 
• Meets and demonstrates the BDS Core and Leadership Competencies 
• Self-directing and assertive individual who establishes a culture of disciplined thought and action through living and leading the agency’s vision, mission, and values in words, thoughts, and behaviors. 
• Applies a management style, toolkit, and tactics that inspire (rather than intimidate) others and that motivate creatively oriented people to understand, enlist and champion fiscally responsible ways to achieve business objectives. 
• Carries out all responsibilities in an honest, ethical, and professional manner. 
• Engages cross-functional teams in a collaborative manner; drives toward win-win solutions. 
• Well organized; capable of managing ma