About the role
<p>Mercier Consultancy is offering an exciting opportunity for a Slovak Customer Agent Specialist to join our team in Sofia, Bulgaria, with fully paid relocation! This role is perfect for a motivated individual fluent in Slovak who is eager to provide excellent customer support while experiencing life in a vibrant new city.</p><p>As a Customer Agent Specialist, you will be the first point of contact for Slovak-speaking clients, assisting them with inquiries, support needs, and ensuring a smooth and satisfying customer experience.</p><h3>Responsibilities</h3><ul><li>Provide customer support in Slovak via phone, email, and chat</li><li>Handle inquiries related to products and services efficiently and professionally</li><li>Maintain accurate records of client interactions within our CRM system</li><li>Collaborate with internal teams to resolve customer issues promptly</li><li>Gather customer feedback to help improve service quality</li><li>Participate in training sessions to stay updated on company offerings and procedures</li></ul>