Temporary Business Analyst, IT Mission Support

At the American Cancer Society, we're working to end cancer as we know it, for everyone. Our employees and1.3 million volunteers are raising the bar every single day. We are a culture comprised of diverse backgrounds and experience, to better serve our communities. 

The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled.

The Temporary Digital Solutions Business Analyst provides guidance to their pillar or departments around enhancements and implementation of Digital Solutions products. They possess the business understanding needed to identify - define Pillar/Departmental direction, requirements, and gaps. They are a key member of the Digital Solutions team and align with cross functional teams such as other Pilar and Departmental teams to provide input on implementation of technical projects. They work closely with product owners, software developers, administrators, solution architects, and testers. Accountable for prioritizing release items and coordinating Pillar and Departmental Product releases. This role requires an understanding of ACS business processes, products, platforms, integrations, and architecture to provide feedback on business process/software solutioning and implementation. They are also responsible for supporting system development needed within enterprise-wide pillar and departmental business processes that create high quality experiences for staff and customers, while driving revenue, , and mission delivery. They support their specific Pillar and Departmental products of the Digital Solutions Roadmap project execution through requirements gathering, user stories, documentation, system demos, business process workflows as assigned. This role ensures that ACS enterprise project updates are shared with business owners of those projects. This role will support new Digital Solutions products and system implementations and enhancements that impact Pillar and Department stakeholders from the initial discovery phase to post-launch. Support of implementations and enhancements requires a high level of project and communication skills, attention to detail, problem solving, decision making and a willingness to learn. The Digital Solutions Business Analyst will directly support the VP or Director, Digital Solutions of their Pillar or Department in the training documentation updates needed for ACS users within new implementations and enhancements.

MAJOR RESPONSIBILITIES

• Establish and maintain collaborative relationships with Digital Solutions product vendors and partners and provides feedback of partner performance.

• Define and design the operational platforms and tools that will help drive the scalability, resiliency, and reliability of organization wide platforms.

• Serves as a subject matter expert for technology related issues, analyzing and troubleshooting issues with technical leads and QA testers to ensure smooth defect resolution.

• Build relationships and collaborate with stakeholders including other Digital Solutions support teams, Digital Marketing, and Region/Enterprise departments.

• Prioritization of Pillar product backlog and release planning.

• Ensure Pillar Product backlog item Acceptance Criteria is clearly defined.

• Provides oversight of each release to ensure work is moving forward and identify risks and gaps.

• Collaborates with ACS Pillar and Department stakeholders from across the enterprise to plan and deliver new platforms and systems that support their business and/or deliver technical enhancements to existing platforms, in partnership with IT, to align with strategic business goals.

• Support Digital Solutions Roadmap updates and changes to ensure it is kept up to date and accurate.

• Document functional and technical specifications for internal Pillar stakeholders.

• Establish, maintain and document scalable Pillar/Department business processes and workflows to guarantee best practices in campaign, customer and data management.

• Track requirements gathering for new or enhanced platforms; reaching out to Pillar/Department stakeholders and/or external consulting firms as needed to complete all requirements.

• Ability to capture User Stories and build process flows based on requirement provided by business stakeholders.

• Recap meetings with Pillar/Department stakeholders including requirement sessions, system demos, user acceptance testing, and end user training.

• Provide input on current business processes for maximum effectiveness and efficiency. Assist in documenting epics and stories to inform future development work and enhancements.

• Manage development ticket updates and tagging; ensurin