Enablement Manager, MedSpa

Description

JOB TITLE: Enablement Manager, MedSpa

LOCATION: Anywhere in California

REPORTS TO: Regional Operations Manager

The Company:

Sunbit is a top ranked financial technology company headquartered in Los Angeles, California, revolutionizing how people manage everyday expenses with its cutting-edge Buy Now, Pay Later (BNPL) solution. 

Trusted by over 30,000 locations nationwide—with a strong presence in dental practices and automotive dealerships (where more than 1 out of 2 dealerships are offering Sunbit)—Sunbit makes essential services more accessible, affordable, and convenient.

Founded in 2016, Sunbit has become the fastest, simplest, and most inclusive financing solution tailored for dental professionals. By offering flexible payment options, Sunbit empowers practices to treat more patients and ease the financial burden of care—helping people say “yes” to the services they need, when they need them.

Sunbit’s impact and innovation have been widely recognized. The company was named to the Inc. 5000 list in both 2022 and 2023, and has earned accolades such as Most Loved Workplace®, Best Point of Sale Company, and Top Fintech Startup by CB Insights. Sunbit is also featured on CB Insights' list of Unicorn Startup Companies, with a valuation of $1.1 billion. (Source: CB Insights Unicorn List)

With proven product to market fit and rapid success across thousands of merchants and millions of customers, Sunbit is expanding its Account Management team. This is a unique opportunity to join a high-performance, high-growth company that’s redefining how patients pay for care—and helping providers deliver more of it.

The Role:

We are looking for an Enablement Manager to join Sunbit’s MedSpa vertical. You will be responsible for training new med spa practices on how to use our patient financing product, while also managing and growing a portfolio of merchant accounts.

You will play a crucial part in ensuring that our partners are fully equipped to utilize our financing solutions effectively. You will be the primary point of contact for new and existing med spa practices, guiding them through onboarding, delivering comprehensive training, and providing ongoing support to drive adoption and long-term

The role requires 100% travel, both in-state and out-of-state.

Requirements

What You'll Own:

• Lead the onboarding process for new med spa partners, ensuring a seamless and efficient implementation experience.
• Deliver high-quality, in-person training sessions on Sunbit’s patient financing solutions, tailored to aesthetic services.
• Adapt and customize training materials to align with the unique needs of each med spa merchant.
• Facilitate engaging, informative, and interactive training sessions that drive understanding and adoption.
• Maintain deep expertise in Sunbit’s patient financing product, including ongoing updates and enhancements.
• Serve as a trusted subject matter expert, proactively addressing questions and resolving partner concerns.
• Develop and maintain strong, long-term relationships with key stakeholders across med spa organizations.
• Provide ongoing support and strategic follow-up to drive client satisfaction and maximize product utilization.
• Collect and synthesize partner feedback to identify opportunities for continuous improvement in both product and training.
• Accurately track training activities, partner interactions, and progress within Salesforce.
• Deliver regular reporting and insights to leadership on training effectiveness, partner performance, and satisfaction metrics.

What You'll Bring:

• 4–6 years of experience in account management, customer success, training, or related client-facing roles within the med spa or aesthetics industry.
• Experience working with med spa practices, aesthetic providers, or patient financing solutions is strongly preferred.
• Exceptional communication and presentation skills, with the ability to engage diverse audiences.
• Strong organizational and time management skills, with the ability to manage multiple priorities effectively.
• Proven ability to work both independently and collaboratively in a fast-paced environment.
• Proficiency in CRM systems (e.g., Salesforce) and training or enablement tools.
• Customer-centric mindset with a passion for driving partner success and satisfaction.
• Strong problem-solving skills, with the ability to adapt to evolving business needs.
• Demon