Sr. Director, Software Engineering | Risk and Identity Solutions

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

We are seeking a candidate with demonstrated ability to lead by influence with a record of successfully delivering modern, large-scale, complex service and products. This is accomplished by leading multiple large diverse technical teams at all levels and closely collaborate with program and product teams. 
 

Your mission is to provide hands-on leadership to multiple development teams and building a world-class team of engineers. The focus is on defining, executing, and delivering functional and non-functional features at scale quickly and promoting a diverse culture of cross-functional collaboration and engineering excellence. Be an idea leader and bring industry best practices to benefit the team and the wider organization. The ability to synthesize and simplify complex needs including business capabilities and operational efficiencies while conforming to regulatory, security and privacy requirements is required.

Validated ability to quickly grasp and evaluate new ideas and technologies from internal and external sources and lead multiple teams in matching them with appropriate technology and business problems to yield pragmatic innovation is required.

Visa is launching a new NA CNP authentication and enhanced authorization program to aggressively tackle the rising CNP fraud, boost authorization approval rates and increase our authentication revenue. We need of a strong technology leader, someone with substantial experience in identity and authentication, to spearhead the implementation of the NA Authentication Program.

The successful candidate will be comfortable navigating challenging forces in the dynamic payments space and leading teams responsible for our North America (NA) Authentication Program, this candidate will play a pivotal role in combating growing card fraud and growing Visa’s authentication revenue.

Essential Functions

• Responsible for the overall development life cycle with significant bottom-line impact.
• Deliver products with complex technical interdependencies collaborating with cross geographical development and product teams. Collaborate with Product Office, Operations & Infrastructure, Cybersecurity, Client Support and other Product Development teams in developing complete solutions.
• Build a culture of engineering excellence (quality, security, performance, scalability, availability, resilience etc.) across your own teams and the entire organization.
• Partner with product owners in developing a strategy and roadmap that align with business goals.
• Drive down technical debt and manage costs within your product and organization budgets.
• Influence adoption of best engineering practices, automations of software development, testing and deployment processes.
• Manage the prioritization and delivery of enhancements and ongoing maintenance activities for multiple services.
• Be responsible for the incident management, change, and problem management.
• Hire, retain and grow high-performing and diverse global engineering teams.
• Invest in the career development of your employees with a strong focus on mentorship and training.
• Lead with a strong client focus mindset across organizations.
• Handle routine daily activities such as coordination, coaching, mentoring, recruiting, budgeting, planning, delivery, quality, partner relationships, performance metrics, operations, efficiency, service level management, etc.
• Recruit and manage an engineering team dedicated to the implementation of the NA Authentication Program and enhancing our identity solutions.
• Collaborate closely with the global product office and the NA Regional team, help to define strategy and communicate a clear vision for the team.
• Make a positive impact on Visa's identity solutions, including B2C IAM and FIDO biometrics authentication, foster innovation and explore new technologies such as Gen AI.
• Spearhead the design