Pharmacy Outreach Specialist I

Description

About Our Company

Advanced Diabetes Supply® was founded on the bold principle of creating a knowledgeable, reliable and demonstrably superior diabetes supply company. Our approach, coupled with a commitment to service and innovation, has catapulted Advanced Diabetes Supply® to a national leader in the industry. Creating high-performance, adaptive teams requires a relentless commitment to hiring the best. We strive to maintain a casual, fun environment whenever possible, but we don’t just play around. We work hard every day to provide a positive work culture and respectful atmosphere. The standards we set for ourselves are high, and we love to be challenged! If you enjoy working in a collaborative environment, have a passion for excellence and a bias for action, we may be just what you’ve been looking for.

Interested in learning more about our company and its culture? Visit us at www.northcoastmed.com

About The Position

Hours:  8:00 AM to 4:30 PM PT, Monday to Friday 

Location: REMOTE

Position Summary

The Pharmacy Outreach Specialist is responsible for supporting the success and accelerated growth objectives of the Pharmacy Services Business Unit. The Specialist will work within the scope of responsibilities as dictated below with guidance and support from the Pharmacy Services Account Executive, Vice President, Chief Sales Officer, President, Chief Executive Officer and any other necessary parties whom can support the objectives. 

Essential Functions

• Contacts specific pharmacies from detailed list to bring awareness of ADS CGM solution to the pharmacy staff
• Target minimum of 50 outbound calls per day
• Updates detailed reporting metrics following each call and provides to leadership weekly for review
• Identifies growth per pharmacy chain based on daily calls and reports accordingly
• Answers specific questions posed by pharmacy staff during outreach calls
• Responds promptly to all inquiries via phone or e-mail from pharmacy contacts
• Provides individual patient follow-up on case – by – case basis when prompted by pharmacy corporate contact or store employee 
• Specialist is a self-starter, self-motivated, reliable, engaged, and provides feedback as to how to improve processes and policies in addition to growing book of business  
• Adapts quickly to frequent process changes and improvements 
• Strives to exceed goal expectations of Specialist role
• Attends all department and team meetings as required
• Performs any additional responsibilities or special projects as required 
• Embraces and exemplifies ADS core values:
• We put our people first.
• We serve our members with passion.
• We take ownership.
• We pursue excellence.
• We never stop growing.

Other Responsibilities

• May perform any additional responsibilities or special projects as required.
• Duties and responsibilities may be subject to change based upon the needs of the department. 
• May provide cross-functional support as business needs demand.

Requirements

• Bachelor’s Degree or equivalent additional experience 
• 2 years of related experience and/or equivalent training 
• Basic level computer/MS Office skills
• Pharmacy and/or DME experience desired.
• Working knowledge of computer/data entry with the ability to learn new systems.

Expected Competencies

• Friendly, professional, and effective communications skills; able to calmly present solutions in challenging situations. 
• Effective customer service skills, including phone and interpersonal skills.
• Analytical thinking with ability to recognize business needs and drive solutions to address them.
• Attention to detail, using best practices for coding including but not limited to commenting code, application testing and review of work completed.
• Ability to multitask and work on multiple high-priority projects concurrently.
• Aptitude for proactive, solution-oriented problem-solving
• Ability to learn and adapt to rapid change.
• Clear diction and knowledge of the English language, both written and verbal, , and ability to communicate moderately complex information in varied formats to internal and external persons.
• Service-orientation and aptitude to resolve challenges with all forms of complaints.
• Self-directed accountability and reliability.
• Cultural competence.

Physical Demands 

The physical