Greeter - part time

Site: Wentworth-Douglass Hospital

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

 

Job Summary

Responsible for providing excellent customer service and assistance to patients, visitors, and staff in a healthcare setting. Their primary duties include greeting and directing patients and visitors, answering general inquiries, assisting with navigation around the hospital, and ensuring a positive experience for everyone. They may also help with administrative tasks, such as managing patient flow, and offering information on hospital services and amenities. The role requires strong communication skills, a compassionate attitude, and the ability to manage multiple tasks in a fast-paced environment. It’s important for the greeter/concierge to have a professional, friendly demeanor and be able to maintain confidentiality while providing support.

 

Qualifications

Essential Functions:  

Provide personalized assistance and support to patients, families, and visitors.
-Offer guidance and information regarding hospital services, amenities, visiting hours, and general hospital procedures
-Coordinate and arrange patient transportation within the hospital, such as wheelchair assistance or escorting patients to different departments or diagnostic areas.
-Serve as a liaison between patients, their families, and hospital staff. <br>
-Assist patients in navigating appointment scheduling, rescheduling, or cancellations.
-Greet and assist visitors, providing information about visiting hours, policies, and amenities.
-Coordinate the provision of comfort items and amenities to patients, such as blankets, pillows, or reading materials.
-Provide assistance and support during the discharge process, ensuring that patients and their families have the necessary information, instructions, and resources for a smooth transition from the hospital to their home or care facility.

Education
High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree?
No

Licenses and Credentials

Experience
Customer Service Experience 1-2 years preferred or Healthcare Experience 1-2 years preferred

Knowledge, Skills and Abilities
- Knowledge of hospital services, departments, and procedures.
- Familiarity with appointment scheduling systems and hospital software.
- Excellent interpersonal and communication skills, with a compassionate and empathetic demeanor.
- Strong organizational abilities and attention to detail.
- Proficiency in using computer systems, communication tools, and relevant software.
- Ability to handle confidential and sensitive information with integrity.

 

Additional Job Details (if applicable)

 

Remote Type

Onsite

 

Work Location

789 Central Avenue

 

Scheduled Weekly Hours

20

 

Employee Type

Regular

 

Work Shift

Rotating (United States of America)

 

Pay Range

$17.36 - $22.31/Hourly

 

Grade

2

 

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

 

EEO Statement:

Wentworth-Douglass Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, gene