Senior Engagement Manager

*This is a hybrid role, and candidate must be able to come to the Middleton, WI office at least 2 - 3 days per week*

*This posting will close Monday, October 20 at 11:59pm (CDT)*

Key Tasks/Duties:

• You represent the customer’s interests as the project key stakeholder

• You understand the customer’s vision of what is being implemented and how it will transform their business

• You own and prioritize the product backlog for the portfolio of projects being worked by your team

• Owning the successful completion of multiple medium to large customer-facing engagements

• Requesting resources with appropriate skillset, coordinating resource schedules with customers & other Professional Services team objectives

• Monitoring budgeted hours and monetary constraints ($100K+)

• Communicating with customers on issues including but not limited scope, time, budget

• Escalating issues internally to ensure proper visibility on technical and customer relationship concerns

• Solving immediate problems that require collaboration with all Esker departments and implementing better ways to avoid problem in the future or address the root cause.

• Managing 15+ medium to large concurrent projects and focus on prioritization that generates the best outcomes for customer and Esker.

• Work within a Scrum team of 5-7 members to accomplish team objectives

Education:

• Bachelor Degree in Business Management, Computer Science OR industry equivalent in lieu of a degree

Essential Experience:

• 10+ years of customer-facing work experience

• 10+ years of project management within a fast pace, technology, and customer facing environment

• At least 5 years of business process/workflow analysis, design and improvement

• Successful completion of multiple large customer-facing engagements inclusive of global rollout
• Monitoring budgeted hours and monetary constraints ($100K+)

• Lead internal and customer facing demonstration of project methodology, Agile/Scrum principles, change management and Esker’s solutions

• Lead and communicate project estimation techniques and change order development

• Experience in project estimation techniques and SOW development

• Work with sales, research & development (R&D), customer experience and technical support teams to resolve issues for customers 

• Demonstrated solution knowledge (for P2P this is minimal level of accounting/finance experience and for O2C this is minimal level of sales order entry experience)

• Facilitate project Increment Planning Workshop and Rapid Deployment Workshop

• Prepare project documentation inclusive of but not limited to; project kick off presentation, project plan, risk assessment, test plan, go live/migration plan

• Facilitate production hypercare

• Participate in project documentation readiness for transition to Esker Solution Support and Customer Experience

Competencies:

• Demonstrated proficiency in the project management skillset
  • Experience or strong interest in learning Agile/Scrum and change management processes
  • Understanding or interest to learn the PMBOK knowledge areas

• Experience developing and implementing successful software or SaaS solutions for business customers

• Demonstrated team leadership abilities

• Ability to manage senior and executive level relationships

• Ability to function effectively in a fast pace environment and manage multiple projects simultaneously

• Ability to maintain high levels of drive and energy

• Strong communication/presentation skills to effectively interact with clients

• Ability to handle conflict and high stress levels in a professional and business-like manner

• Ability to make complex decisions based on multiple inputs

• Capacity for influencing positive outcomes

• Leadership skills when working in small, self-managing teams

• Strong client management and negotiation skills

• Excellent written and verbal communication skills

• Ability to work well with other departments and varying levels of management (internal and external)

• Travel up to