Customer Service Advisor Trainer - Raleigh

Summary  

CSA Trainers will be responsible for the training of existing Customer Service Advisors (CSA’s) and Parking Lot CSA’s (PCSA’s), development of new CSA’s/PCSA’s and ensuring that JTSS processes are adhered to in each store within their area.  This will be achieved by conducting in-classroom and in-store training sessions for groups of CSA’s/PCSA’s and by focusing on underperforming stores in their markets through store visits and coaching. Their day-to-day supervision, scheduling and development will be through a dotted line reporting to the Training Team.  This role will also have ongoing responsibility for the KPI results of the stores and their students' post-training. 

 

Responsibilities  

• Consistently conduct and administer the training curriculum developed in partnership with Operations and the Training Team. 

• Train, develop and lead CSA’s in the planning and execution of operational goals and objectives at multiple sites.   

• Management and tracking of KPI’s and the drive to make significant change to the way stores operate. 

• Track store KPI’s to show effectiveness of the training and development of CSA’s/PCSA’s.   

• Make regular visits to stores in their market (must account for time every day you are working). 

• Reinforce the high level of customer service required at every store within the Market. 

• Advise Store Managers on progress and development needs for CSA’s/PCSA’s 

• As a secondary role, CSA Trainers will be a driver for Quality Control while in stores as well as the Fleet Focal Point for the stores they work with. 

• Other duties as assigned. 

 

Requirements and Skills:  

• Minimum High School Diploma or equivalent (associate's degree preferred) 

• Great customer affinity with minimum 3 years' experience in customer service and training others.  

• Sales-oriented with a proven track record of driving profitability through growth of top-line sales. 

• Valid Driver's License 

• Authorized to work in the US without sponsorship. 

• Computer fluency required. 

• Entrepreneurial mindset and clear thinking 

• Demonstrate a high level of professionalism and integrity. 

• Leadership and decision-making ability 

• Excellent problem solving and customer services skills. 

• Excellent teamwork and communication skills 

• Ability to