Program Director

Mentor Community Services, a part of the Sevita family, provides community-based services for individuals with intellectual and developmental disabilities. Here we believe every person has the right to live well, and everyone deserves to have a fulfilling career. You’ll join a mission-driven team and create relationships that motivate us all every day. Join us today, and experience a career well lived.


Program Director - IDD Services (Host Home)
Annual Salary - $68,640.00

Are you an experienced QIDP professional with management ability and the energy and focus to run a thriving Host Home program? As Program Director, you will be responsible for overseeing all services delivered within the Host Home program as well as supervising the providers and individuals served.
• Services and Supports
◦ Act as the QIDP when required; write and approve individual program plans; train and assist Program Supervisors with implementation of plans across all shifts
◦ Periodically audit individual records and other program documentation for accuracy and completion
◦ Conduct progress meetings and regular reviews as appropriate or determined by the interdisciplinary team; provide and approve written progress reviews
◦ Oversee licensing compliance for program services and supports; assure timely and accurate program documentation; implement compliance plan; manage individual rights implementation
◦ When applicable, implement system and oversee management of individual’s funds and property; assure security and accuracy; audit, monitor, and review individual’s financial accounts
◦ Implement proactive strategies to reduce or eliminate serious incidents; take immediate steps to correct potential safety concerns and limit the potential for continued concern or incident; review all incidents and direct appropriate response; ensure timely incident reporting
• Stakeholder Relations
◦ Maintain and foster communication and relationships with individuals, families, case managers, managed care contractors, and other stakeholders; monitor customer satisfaction and implement improvement strategies; advocate on behalf of individuals receiving services
◦ Communicate with the general community, neighbors, competitors, and other outside organizations
◦ Maintain and foster positive relationships with applicable government authorities and referral agencies
◦ Participate in building relationships with local legislators and government officials; make political contacts and advocate on behalf of the industry, company, and persons receiving services
• Personnel/Supervision
◦ Assist with recruitment and interviewing of all staff; hire
◦ Program Supervisors and Mentor Recruiters in consultation with Area Director; approve hire of Program Services Clinical Coordinators and other staff members
◦ Direct and supervise the Program Supervisors and Mentor Recruiter; oversee indirect staff members
◦ Organize and implement on-site orientation and training for assigned programs; monitor training compliance and documentation; design and monitor program schedule
◦ Conduct annual Program Supervisor and Mentor Recruiter evaluations in consultation with Area Director; review and approve annual Program Services Clinical Coordinator and other staff evaluations
◦ Coach employees, correcting or directing employee behavior where required; recommend and participate in decisions regarding discipline and termination in consultation with Area Director and Human Resources; handle termination of Program Services Clinical Coordinators and other staff members as necessary
◦ Oversee employee safety and workers’ compensation programs; monitor compliance; assist in returning employees to work; implement, oversee, and train employees about safety
◦ Conduct monthly staff meetings; attend monthly regional meetings
• Growth and Development
◦ Maintain business performance and meet annual growth plans; assist with new start or other core development initiatives as assigned
◦ Promote relationships with families, case managers, and other stakeholders; identify opportunities by following industry trends and responding to payer need
◦ Direct program strategy to manage census, maintain occupancy, improve daily attendance, and/or maximize utilization
• Financial Management
◦ When applicable, approve purchase of food, supplies, and equipment; review and monitor monthly invoices for accuracy and budgetary compliance
◦ Oversee census, attendance information, or other required documentation to ensure accurate billing; monitor utilization between authorization and provision of services and supports
◦ Monitor staffing hours for budgeta