Assistant Director of Member Services & Outreach

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America’s Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title

Assistant Director of Member Services & Outreach

Job Profile Title

Associate Director B, Athletic Operations

Job Description Summary

The Assistant Director of Member Services & Outreach is part of the Campus Recreation team within the Division of Recreation and Intercollegiate Athletics serving a diverse University Community of over 40,000 people.

The Assistant Director reports on membership/program sales and facility use, manages membership services software (Fusion), monitors and reports on revenue and key performance indicators, manages membership support staff, and provides information to members and customer service team. This position will work towards meeting sales goals for annual membership and online services revenue such as lockers, oversee all membership documents and waivers, ensure that membership registration procedures are accurate, and develop feedback mechanisms to identify opportunities for membership growth and further operational and customer service improvements. The Assistant Director will help promote Penn Campus Recreation by attending health and wellness fairs, orientations, departmental meetings, and information sessions to provide marketing materials and leads the management of the Penn Campus Recreation website, app, social media accounts, and print marketing.

Receives direct administrative supervision and guidance from the Associate Director of Facility Operations.

Job Description

Job Responsibilities

• Administer membership sales software (Fusion) providing membership access, online/in-person point of sale and reporting services (key performance indicators), and associated website content management software.
• Maintain accurate reports detailing facility use and membership sales as well as Monthly, Semester and Annual membership and locker inventory, and all program and revenue inventory sales. Processes all membership change and cancellation transactions and daily deposits. Maintain