Senior Engineer, Voice Infrastructure

Your day to day

• Evaluates the impact of proposed or required changes which may be highly complex in nature (internally and by vendors) especially in the areas of hardware, software, performance, maintenance and cost; provide recommendations to management with an impact assessment.
• Responsible for solution documentation in support of operational readiness, may include training, process development and explanation of standards.
• Responsible for setting standards for hardware, software and configuration management.
• Contributes to proofs of concept for technology solutions.
• Serves as an escalation point for operations (Tier 3 support) for highly complex solution resolution, and responsible for root cause analysis (may involve on call rotation). 

What we need from you

• Experience –  7+ years of progressive work related experience with demonstrated proficiency in multiple disciplines, technologies, or processes related to the position.
• Cisco routing/switching
• Voice technologies (e.g. Genesys, IVR, CTI integration, Chat and automated response) 
• Call recording platforms (e.g. Verint)
• Voice Protocols: T1 & E1 ISDN PRI and QSIG, H323, MGCP, and SIP
• Collaboration tools integrations: Teams; WebEx
• Video Conferencing: Microsoft; Telepresence; Polycom
• Call Control: Cisco Unified Communications Manager 4.1 through 12.0, Unified Communications Manager, Cisco Unified Border Elements (CUBEs)

Travel - none unless project requires it

Location - Our hybrid work structure is an expectation of three (3) days a week in the office.  The expectation may be adjusted to evolve with the changing needs of the business.

The salary range for this role is $110,000 to $145,000.  This role is also eligible for bonus pay.  We offer a comprehensive package of benefits including time off, medical/dental/vision insurance, 401K and other benefits to employees.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?