Automotive Service Advisor - Toyota

Description

Location: Tacoma, WA
Job Type: Full-Time
Reports to: Service Manager
Salary: $61,000 - $91,000 annually

Commission Structure

• Commission: Earn 4.75% - 5.5% of RO parts and labor sales (less discounts and sublet):
  • 4.75% for CSI below zone average.
  • 5.25% for CSI above zone average.
  • 5.5% for CSI in the top 10% of the zone.
• Additional bonuses and spiffs as dictated by management.

Looking to launch or level up your career in the automotive world?

We’re looking for a driven, customer-focused Service Advisor to join our fast-paced Toyota team in Tacoma. Whether you’re a seasoned Express Advisor or someone from an independent shop ready for the next challenge, this is your chance to grow your career in a supportive, professional environment.

What You’ll Get:

• Competitive pay with performance-based bonuses
• Clear career paths – with real opportunities to move up into leadership
• A solid crew – work with experienced techs and a team that has your back
• Training that matters – we invest in you from day one, with hands-on support
• A workplace you’ll actually enjoy – positive culture, team atmosphere, and loyal customers

How You’ll Make an Impact:

• Be the go-to person for customers during their service visit
• Keep them in the loop about their vehicle and help them understand their options
• Translate what our technicians find into clear, honest service recommendations
• Follow up, follow through, and make sure each customer leaves satisfied

Day-to-Day Tasks:

• Schedule appointments and greet customers
• Write up repair orders accurately and efficiently
• Walk through inspection findings and recommend services
• Estimate pricing using internal tools and communicate timelines
• Coordinate with techs and parts teams to keep everything moving smoothly
• Keep customers updated from check-in to pick-up 

You’re a Great Fit If You:

• Have experience in a service advisor role or fast-paced customer service job
• Are confident communicating with all kinds of people
• Stay cool under pressure and juggle multiple tasks with ease
• Are tech-savvy and comfortable using digital systems
• Show up with a positive attitude and a professional appearance
• Are hungry to grow, learn, and level up

Larson Automotive Benefits:

Medical Coverage: Full-time employees are eligible for group medical insurance beginning the first of the month following 60 consecutive days of employment, including a $0 cost plan for employees.

Vision & Dental Insurance: Optional vision and dental plans are available to enhance your coverage. 

Company-Paid Life & AD&D Insurance:

                  o $10,000 in life insurance

                  o $40,000 in AD&D insurance for all benefits-eligible employees

Additional Coverage Options:

                  o Supplemental Life and AD&D

                  o Long-Term Disability (LTD)

                  o Accident Insurance

                  o Hospital Indemnity

                  o Pet Insurance

Wellness & Support Programs

Employee Assistance Program (EAP): A confidential, no-cost program offering support for:

                  o Mental health and emotional well-being

                  o Substance abuse

                  o Financial and legal challenges

                  o Family and relationship concerns

KOFE (Knowledge of Financial Education): A free financial wellness program that provides budgeting tools, educational content, and personal finance support.

Retirement Planning

401(k) with Company Match:

                  o Eligible after 60 days of employment (age 21+).

                  o Automatic enrollment starts at 3%, increasing by 1% annually for the first 3 years.

                  o Company match: 50% of the first 4% contributed.

                  o Optional flat-dollar and ROTH contributions available.

                  o Employees can opt out at any time.

Time Off & Holidays

Paid Time Off (PTO):

                  o Accrual begins on your first day.