Legal and Compliance Administrative Assistant

Now is a great time to join AllianceOne! As a subsidiary of Teleperformance, AllianceOne provides employees the opportunity to be part of a global leader in contact center management, with the benefit of capitalizing on the global presence the company has built throughout the years. Teleperformance creates more value by providing a better customer experience.

Job Description:

Position Title: Legal & Compliance Administrative Assistant

Location: Open- USA

Location Type: Remote

Pay and Benefits:

The pay range for this position is $17.00- 23.00 USD/hour, dependent upon qualifications and experience.

Our comprehensive benefits include but are not limited to: Health Insurance (Medical/Dental/Vision), HSA/FSA plans, Generous Paid Time Off package, Optional Daily Pay, EAP, 401k after 90 days and much more!

Full-Time employees are eligible for Health benefits on the first of the month following hire date, or coincident to hire date if hired on the first of the month.

Role Overview:

The Legal & Compliance Administrative Assistant reports to the Compliance Supervisor with a dotted line to General Counsel and is responsible for administrative management of lawsuits and demands, and for responding to consumer communications and complaints.  

Role-Based Accountabilities:

• Work directly with all levels of staff to assist them in navigating and carrying out their responsibilities in accordance with company policy.
• Manage and maintain confidential data.
• Open new case files, gather information and records, generate memoranda, alert personnel regarding new cases
• Process invoices and settlements for cases
• Maintain litigation calendar
• Communicate with outside law firms
• Produce responsive case information for bids, audits, and regulators
• Maintain Excels and databases for tracking cases, demands, and complaints
• Track and respond to regulatory and consumer complaints
• Respond to consumer emails, mailed correspondence, telephone and other consumer communications inquiries.
• Provide other word-processing and secretarial support, as needed
• May perform other duties as requested not specifically addressed in this document
• Ensure understanding of how your role and the role of your subordinates (if applicable) contributes to the key organizational objectives by establishing goals that demonstrate your understanding through performance outcomes that support:
  • EBITDA
  • Revenue
  • High Performance Culture
  • Personal Development

Expected Deliverables:

• Proactively seek out improvement opportunities in current process and deliverables

Qualifications:

Work Experience

• Office administration
• Civil procedure and local rules is a plus
• Handling clients and attorney relationships
• Managing deadlines

Education and Certifications

• Associate’s degree or equivalent work experience with a High School Degree
• National Association of Legal Secretaries Certification preferred

Behavioral Competencies:

• Attention to Detail: Accomplishes tasks by considering all areas involved, no matter how small. Shows concern for all aspects of the job, accurately checks processes and tasks, continues to be watchful over a period of time.
• Data Analysis: Demonstrates the ability to collect, analyze and derive insights from data sources to support data-driven decision making and improve processes. Proficiency level of intermediate and can create simple reports.
• Remains Focused: Self-disciplined; measures progress and evaluates results. Prevents relevant issues or distractions from interfering with timely completion of important initiatives.
• Ability to Influence: Uses appropriate interpersonal styles and techniques to gain acceptance of ideas or plans. Effectively explores alternatives to reach outcomes that gain the support and acceptance of others. Makes favorable impressions by interacting in a manner that builds effective relationships.
• Initiative: Recognizes the need for action, offers solutions, seeks expertise and anticipates needs.
• Innovation: Generates innovative solutions in work situations; tries different and novel ways to deal with work problems and opportunities.
• Presentation skills: Prepares and delivers persuasive, clear messages in a style appropriate to the audience. Exhibits mastery of materials, a comfortable and effective delivery style, and handles inquiries about the topic with ease.
• Software