(Senior) Product Manager (PM3)

Work closely with partners, users and business stakeholders to define clear business requirements and priorities across relevant product areas and act as a bridge between the technical and business worlds. This role will work closely with one or more Engineering Team Leads, to be a key go-to person within a specific product area, sharing responsibility for product realisation to deliver great products and solutions for our clients and stakeholders.

About the Team

Effectively managing Last Mile costs is key to running a successful and profitable e-Commerce operation. The Delivery Operations team looks after the procedures and systems we provide to help our partners plan, execute and monitor their Middle Mile and Last Mile. Delivery is the only physical touchpoint between the retailer and the customer, providing a critical touchpoint to influence customer satisfaction and retention.

Roles & Responsibilities

Key Responsibilities:

Leadership

• Partners with Engineering teams and acts as the go-to person for particular product areas covered by the teams
• Establishes product alignment within Technology being the voice of the vision, strategy and priorities within the product area
• Role models behaviours and applies Ocado Technology principles in day to day work

Product Knowledge

• Champions the product vision & ensures the plan is in line with vision and goals and continues to be fit for purpose throughout roadmap delivery
• Provides product expertise based on a sound understanding of the platform and capability requirements, signposting to technical knowledge where needed
• Effectively gather user feedback to continuously refine the product roadmap
• Defines scope & prioritises stories to maximise business value 

Insight & Innovation

• Actively seeks out opportunities for incremental value in achieving product goal commitments
• Works with other PMs to continuously improve realisation processes and policies that govern it
• Monitors progress, looking for ways to improve the product & make adjustments based on strategic goals
• Contributes to documentation that is shared with relevant stakeholders as new features are developed and released
• Proactively shares product knowledge, insight and tools with others Ocado Technology and representing Ocado expertise externally when necessary
• Maintains an appropriate level of skills and the necessary capacity to fulfil product realisation responsibilities

Delivery 

• Shares accountability with the Engineering Team Lead to drive the team towards realising defined goals
• Applies fit-for-purpose agile processes, escalating and removing obstacles in workflow wherever required
• Maintains a list of planned work and its order of priority for delivery purposes at an appropriate level of granularity
• Manages expectations within Technology for the rate of delivery required to achieve our platform goals

Stakeholders

• Applies strong emotional intelligence when working with other teams and departments to manage interdependencies between platforms and products effectively
• Builds strong relationships with stakeholders - establishing methods for obtaining product feedback
• Understands complex concepts and can follow discussion with stakeholders including end users 

Collaboration

• Forms close working relationships with peers and key stakeholders, creating an environment of open collaboration
• Facilitates and works closely with teams in estimation and review sessions, challenging appropriately to meet product goals and achieve product vision
• Works closely with UX teams to ensure product design is focused around usability and quality

Problem Solving

• Leverages multiple sources of information to analyse user, system, and customer behaviour to diagnose and form clear recommendations
• Evangelises and embeds best practices in tracking, analysis, and data-driven problem solving
• Drives through issues and ambiguity with a structured approach and facilitative approach

This role description is a summary of the typical functions of the role, not an exhaustive or comprehensive list of possible role responsibilities, tasks and duties.

Knowledge, Skills and Experience

Key Competencies

• You actively lead and role model Ocado Technology behaviours 
• You contribute to being part of a high performing product teams, working alongside engineering 
• You respond positively to new / changing bu