Learning and Development Specialist (40236)

TITLE:                      Learning and Development Specialist                DATE WRITTEN:      04/2025

DEPARTMENT:        Human Resources and Training (HRT)              SUPERVISED BY:     HRT Director

SUPERVISES:            n/a                                                                   STATUS:             Exempt/   Full-Time     

Mission Contribution: The Learning and Development Specialist advances Goodwill Gulf Coast's mission by empowering employees with the skills, knowledge, and resources needed to perform at their best, grow professionally, and fulfill the organization's service commitments. Through targeted training initiatives, this role drives individual and organizational success, directly contributing to mission sustainability and community impact.

Function: The Learning and Development Specialist is responsible for designing, developing, coordinating, and delivering effective training programs for Goodwill team members. This role ensures learning initiatives align with strategic goals, regulatory requirements, and Goodwill Gulf Coast's core values, building a knowledgeable, high-performing workforce.

Essential Functions:

Training Content Development and Design

• Collaborates with subject matter experts (SMEs) to design, update, and improve training programs.
• Develops engaging learning materials and job aids across multiple formats (print, audio, visual, multimedia).
• Utilizes instructional design principles and learning technologies to maximize engagement and knowledge retention.
• Creates assessments and scenario-based evaluations to measure learning outcomes.
• Coordinates translation and accessibility support for diverse learners.

Training Delivery and Facilitation

• Trains Donated Goods management on how to train their employees in operations procedures
• Supports implementation of instructor-led training sessions, workshops, and eLearning courses.
• Delivers educational programs in large group, small group, and one-on-one settings.

Training Evaluation and Compliance

• Gathers and analyzes feedback from learners and managers to continuously improve content and delivery methods.
• Ensures training content remains current with organizational policies, compliance standards, and best practices.
• Evaluates the effectiveness of training by linking learning outcomes to operational performance metrics.
• Maintains accurate documentation and version control of all training materials.

Administrative and Reporting Functions

• Organizes and manages multiple training projects and timelines to ensure quality deliverables.
• Oversees and maintains systems administration of the Learning Management System (LMS), authoring software, and related platforms.
• Tracks and reports training metrics through monthly Training Stats Reports.

Collaboration and Mis