Performance Management Assistant Director

Your Journey at Crowe Starts Here:

At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you’re trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership. Over our 80-year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups. That’s why we continuously invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services. Join us at Crowe and embark on a career where you can help shape the future of our industry.

Job Description:

The Assistant Director of Performance Management is responsible for overseeing and continuously improving Crowe’s firmwide performance management system. This role plays a pivotal part in ensuring the effective execution of performance processes, leveraging lessons learned from our initial rollout year to enhance efficiency, engagement, and impact. This individual will work cross-functionally with HR, IT, Communications, Legal, and external partners, leading process cycles, managing key stakeholders, and providing data-driven insights to shape future direction.

Key Responsibilities

Process Execution & Improvement

• Lead the execution of multiple performance management cycles throughout the year, ensuring timely, high-quality delivery aligned with firm priorities.
• Partner with the Talent Business team to implement processes consistently and effectively across the organization.
• Apply insights from the initial year to refine and enhance usability, adoption, and impact.
• Continuously identify opportunities to simplify, automate, and innovate the performance management experience.

Project Management & Planning

• Drive planning and execution across multiple performance cycles and workstreams, managing competing priorities with structure and discipline.
• Establish milestones in advance, work backward from deadlines, and proactively manage risks and dependencies.
• Use tools and trackers to monitor progress, ensure transparency, and hold stakeholders accountable to a forward-looking plan — not reactive timelines.

Vendor Management

• Serve as the day-to-day performance management system owner in partnership with the external technology vendor.
• Manage vendor timelines, scope, releases, and issues to ensure seamless integration with Crowe’s internal needs and infrastructure.
• Provide feedback and advocate for improvements that align with business needs and process evolution.

Cross-Functional Collaboration & Stakeholder Engagement

• Act as a connective leader who bridges strategy, compliance, and implementation — driving alignment and shared ownership without direct authority.
• Build strong, trust-based partnerships across HR, IT, Privacy, Communications, and senior business leaders to ensure coordinated execution of performance management processes.
• Communicate with clarity and intention, tailoring messages to diverse audiences and proactively socializing changes to gain buy-in and reduce resistance.

Team Leadership

• Directly manage a team of one, setting clear priorities, mentoring for development, and maintaining accountability for high-quality work.
• Create an inclusive, engaged team culture that fosters ownership, learning, and performance.
• Coordinate team contributions across planning, communications, reporting, and vendor support functions.

Data Analysis & Insights

• Manage and evolve Power BI dashboards and performance reports that monitor key cycle metrics, participation, and outcomes.
• Analyze quantitative and qualitative data to identify trends, gaps, and recommendations for process improvement.
• Collaborate with IT and reporting teams to ensure data integrity and relevant insights are delivered to business leaders.

Qualifications

• Bachelor’s degree required, preferably in Human Resources, Organizational Psychology, Business, or a related field; 5–7 years of experience in HR, performance management, or business operations
• Experience working in a matrixed or professional services environment is preferred.
• Strong project management expertise, including backward planning, multitasking, and stakeholder alignment.
• Team management experience, with the ability to coach and guide junior talent.
• Familiarity with Power BI or similar business intelligence tools; ability to draw insights and present them with impact.<