Employment Type:

Full time

Shift:

Day Shift

Description:

POSITION PURPOSE

Responsible for planning, implementation, technical standards, support and oversight of Trinity Health’s M365 Collaboration Platform and A/V Conferencing Solutions. The Systems Administrator is also responsible for system performance and capacity planning. This role also includes overall analysis and decision making as it pertains to audio, video and web conferencing, collaboration including chat, digital signage, and activities associated with the identification, prioritization and resolution of user requests and issues. The Systems Administrator serves as a Subject Matter Expert (SME) by providing technical assistance and problem resolution ensuring that all activities are properly monitored, logged, resolved, and reported. Provides consultation to and works with the appropriate teams throughout the enterprise and assigns personnel to various operational activities. Serves as a resource and liaison with vendors and clients, and monitors the implementation, maintenance, and support of solutions across the enterprise. Supports policies, procedures, and standards for collaboration. Responsible for the implementation and maintenance, as well as works with users across multiple ministry organizations and geographic locations.

ESSENTIAL FUNCTIONS

• Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.
• Responsible for providing guidance and consultation to team members, client users and others, serves as a Subject Matter expert (SME) and technical lead on assigned projects, and functions with a high degree of independence.
• Responsible for the delivery of collaboration technologies, which includes the management and functionality of audio, video and web conferencing services, chat, secure texting, and digital signage solutions, whether delivered internally or provided via an application service provider.
• Oversees and monitors the performance of various conferencing and collaboration solutions.  Recommends and contributes to the implementation of optimization measures and projects.
• Coordinates, evaluates, plans, designs, and executes software enhancements and upgrades for back-end infrastructure components, cloud, SaaS based applications, M365 services, hardware and software-based end-user conferencing and messaging solutions.  Responds to moderately complex problems and issues. Develops and maintains technical standards, policies and procedures related to the delivery of conferencing and collaboration services. 
• Develops guides and instructional materials and provides training for clients on the use of video and web conferencing and other remote collaboration technologies.
• Analyzes, troubleshoots, and resolves complex collaboration application and equipment functionality issues.  Serves as a resource and liaison consulting with vendors to resolve complex functionality issues.
• Responsible for identifying, analyzing, and providing viable solutions to problems impacting collaboration, i.e., staffing issues, communication problems, issues of concern between client and support staff, etc.
• Assists in the development of an IT conferencing and collaboration strategic plan consistent with the goals and direction of Trinity Health and its subsidiaries.
• Responsible for further development of internal relationships that improve collaboration services including participation on committees and/or teams, as appropriate.
• Maintains technical skills and education in various collaboration mediums (3rd party API integration, audio, text, video, and web) including audio/visual skills that would enhance the overall service offerings of the team.
• Ability to host and moderate large events including town halls and video conferences. Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.
• Performs other duties as assigned. Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures to ensure adherence in a manner that reflects honest, ethical, and professional behavior.

MINIMUM QUALIFICATIONS

• Associate degree in Information Technology or a related field; or equivalent combination of training and experience.  Bachelor’s degree is preferred. Knowledge and understanding of the healthcare industry, particularly the Trinity Health environment is preferred.
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