Customer Service Manager

Location:

41 Ridge Sq. NW Washington, DC 20016

  

Availability Requirement for this role:

Morning, afternoon, evening (includes weekends).

Age Requirement:

Must be 18 years or older

Time Type:

Full time

  

Pay Range:

$21.25 - $22 / hour

Why Work Here

Working at Wegmans provides opportunities to grow, flexible scheduling, incredible benefits, and the experience of working for a company with a reputation you can be proud of. 

Job Description:

We’re looking for passionate people ready to collaborate, develop and be leaders.  As an hourly leader at our Customer Service Desk, you’ll join a dynamic retail environment that’s growing, with new opportunities available every day to enhance your skill set.  You’ll gain a deep understanding of our values, business measures and standards and operations.  You will ensure the most knowledgeable and passionate people are working to help our customers have the best possible experience in our stores and with our products.  If you love to work in a fast-paced, energetic environment where no two days are the same, then this is the role for you!

What will I do?

• Provide incredible service to customers and work hands-on with employees; operate lottery and That’s T.H.E. Ticket machines, administer Shopper’s Club program, sell stamps and money orders, rent carpet cleaning machines, check out customers as necessary, perform refunds and exchanges, clean and maintain bottle return room
• Educate team on following policies, procedures, and guidelines, while allowing exceptions where appropriate to ensure customer satisfaction
• Find solution or resource to assist customers; respond with urgency and poise
• Manage performance and develop employees; provide resources, training, feedback, and development opportunities                                 

Required Qualifications

• 1 or more years of work experience or a college degree
• Computer skills

Preferred Qualifications

• Experience leading a team
• Enthusiasm for and knowledge of relevant products
• Ability to quickly learn and adapt to new situations and subject matters