Retail Supervisor

Description

Our Company

There’s no organization quite like the Theodore Roosevelt Medora Foundation (TRMF). We’re a premiere tourism operation—and we’re a 501c(3) non-profit. We welcome hundreds of thousands of guests to an exciting, diverse lineup of entertainment, historical, and educational attractions—and we work tirelessly to connect people to Medora for positive life changing experiences. 

TRMF was established in 1986—but our story begins before that. In 1962, nationally-renowned businessman Harold Schafer took an interest in a historic old town named Medora. He loved its history, its striking location, and its potential to inspire others. So he began revitalizing the old town: he restored a historic hotel, brought the Medora Musical to town, and so much more. 

It was 1986 when the Schafer family, with Harold ready to retire from business, donated all they’d created in Medora to establish the non-profit Theodore Roosevelt Medora Foundation. 

In the years since, we’ve grown from a staff of a handful of folks to more than 90 full-time employees, with hundreds more seasonal workers and over 650 volunteers. We’ve awarded hundreds of thousands of dollars’ worth of scholarships to our staff. The Medora Musical has earned the attention of The New York Times. And we’ve earned a reputation as the #1 tourism and hospitality provider in North Dakota. 

We are a team of people who draw inspiration from Medora. We deeply respect this place, and the people we meet here. We deliver excellence in hospitality. We work with creativity and integrity. We’re a family that values family. 

We are the Theodore Roosevelt Medora Foundation. 

Summary/Objective

Retail Supervisors are responsible for leading a team of employees in an assigned retail store location. Retail Supervisors must be highly motivated and be able to propel their employees to work hard and deliver great customer service.  

Providing superior customer service and creative problem solving are essential for this role. They will need to be able to easily engage with guests and promote store sales in addition to being experts on the happenings in Medora and promoting sales to shows, events, and activities around town.

The Retail Supervisor will need to be competent in several software systems. They will frequently need to assist their staff by troubleshooting software issues and determining how to solve them.

The Retail Supervisor is also responsible for the physical store location. The store must be kept clean, safe, and properly stocked at all times.  

Duties/Responsibilities

• Supervise staff.  
• Train incoming employees. 
• Deliver excellent customer service. 
• Become familiar with products to promote sales.  
• Be highly competent and comfortable with computers.  
• Attend weekly departmental meetings and safety training. 
• Monitor inventory levels and report observations to Retail Managers and Director. 
• Assist the Retail Managers with disseminating information to the retail staff. 
• Ensure that the store is kept clean and organized by dusting, vacuuming, mopping, washing windows and doors and straightening merchandise.  
• Promote Medora shows, events, and activities and provide accurate information. 
• Enforce procedures and policies with team and guests in difficult situations.  
• Actively communicate with Retail Managers to identify and solve problems.  
• Participate in workplace safety meetings.  
• Promote sales of events and services by providing all guests with enthusiastic and accurate information for these offerings. 
• Interact and maintain positive relationships with guests, co-workers, and management consistent with TRMF values. 
• Perform other related duties as required. 

• Supervisory Responsibilities
• This is a supervisory role with retail team members at assigned store reporting up to the retail supervisor. 

Requirements

Required Skills/Abilities

• Excellent verbal and written communication skills
• Reliable, on time, and ready for every shift.  
• Proven leadership skills. 
• Strong Computer Skills.  
• Be willing to work as part of a team.  
• Provide outstanding guest service. 

Required Education and Experience

• Must give exceptional service to all guests.   
• Must be able to troubleshoot and create solutions if needed.  
• High school diploma or equivalent required  
• Past supervisory experience preferred  
• Previous experience in retail and/or customer service. 
• Must be fluent in English, bilingual a plus.  

Work Environment