Senior IT Deskside Support Analyst – Executive Support

About Us

Every moment of every day, people around the world rely on the energy they access through infrastructure built by Quanta. Comprising the largest skilled-labor force in North America, our employees are highly skilled and innovative, continually working to connect people and power. We’re building the infrastructure that supports the energy transition, and there are more opportunities than ever to be part of our team. Join us and build your career building a brighter future.

Imagine what you could do here. We encourage, inspire, and support our people to seize opportunities in our corporate office and with hundreds of our operating companies worldwide that provide solutions for the utility, renewable energy, electric power, industrial, and communications industries.

Quanta actively promotes and maintains a culture of belonging where all employees can be themselves, live their values, and find opportunities to succeed. When you join our team, you join a dynamic organization in which career development is encouraged, excellence is rewarded, and diversity is prized. Come find out how our people power modern life.

About this Role

The Senior IT Deskside Support Analyst – Executive Support serves as the primary technology partner and white glove support resource for the CEO and Executive Leadership team. This role is responsible for proactively and reactively supporting all aspects of executive technology — including personal computing hardware, software, mobile devices, and collaboration tools — through service request fulfillment, incident resolution, asset lifecycle management, and client relationship management. The ideal candidate is highly reliable, exercises exceptional professional judgment, and is deeply committed to enabling executive productivity with minimal disruption.

What You'll Do

Executive Support

• Provides day-to-day desktop support for the CEO and Executive Leadership Team both in the office and remotely.
• Provides support for Board meetings, executive off-sites, and other high-profile meetings, including pre-event technology setup, real-time troubleshooting, and post-event wrap-up.
• Collaborates closely with executive assistants to anticipate technology needs, meet deadlines, and ensure seamless support for executive schedules and commitments.
• Supports and maintains AV and videoconferencing systems in executive conference rooms and the Conference Center, including integrated displays, cameras, microphones, and collaboration platforms (Microsoft Teams, Cisco WebEx).
• Manages mobile device enrollment, compliance, and configuration for executive-level users via Microsoft Intune MDM/MAM.
• Ensures executive devices comply with IT security guidelines, including patch management, endpoint protection, and data security standards; escalates policy exceptions through appropriate channels.
• Provides clear, patient guidance to executives on technology best practices, new tools, and security awareness to maximize productivity and reduce risk.

 

Incident Resolution

• Provides documented break/fix solutions to resolve interruption or performance degradation issues across personal computing hardware, software, operating systems, applications, and mobile connectivity; includes workstation and peripheral troubleshooting, component replacement, software reinstallation, and OS re-imaging.
• Provides overall guidance, direction and support to other analysts.
• Recognizes, documents and addresses more complex and/or systemic problems and work with other technology support teams when required.

 

Service Request Fulfillment

• Provisions new instances of available services to address new or expanded business requirements, including device deployment via Windows Autopilot and traditional OS imaging, MDM/MAM enrollment, software installation, and device repositioning and recovery.
• Proposes and evaluates new service offerings, advocating customer requirements and perspective and maintaining alignment with IT roadmap.

 

Asset Lifecycle Management

• Provides timely and accurate updates of asset management records as a result of incident resolution, service request fulfillment, physical inventory/audit and refresh activities including status, location, assignment and others.
• Recognizes, documents, resolves and escalates anomalies and inconsistencies between and within observed physical assets and recorded asset information.

 

Knowledge Management

• Solicits, collaborates on and authors, reviews and/or edits client facing knowledge content to enable self-service and reduce resolution time across the support organization.
• Takes owners