Director of Network Operations

Honor exists to expand the world’s capacity to care.

We’re combining high tech with high-touch to deliver better home care for aging adults, better jobs for Care Professionals, and entirely new offerings to support the aging journey, at scale. 

Founded in 2014, and now a Series E funded “Unicorn” valued at over $1B, Honor leads the world’s largest home care network with the most advanced care platform. Our August 2021 acquisition of Home Instead has created a global company that’s revolutionizing how society cares for older adults, their families, and Care Professionals.

The Honor Care Platform combines local care and the most advanced technology to bring the highest quality care to more aging adults. 

Grow at Honor as part of a united team where everyone shows up authentically, shares ideas bravely, and solves complex problems! 

About the Work:

As a Director of Network Operations, you will play a pivotal role in leading our franchise operations team to ensure the success and growth of our franchise network.

This is a unique opportunity to define strategy, significantly impact our mission, and bring your expertise to not just build one organization but to influence the success of businesses across our network. This is a highly consultative role, partnering with cross-functional leaders, while leading an amazing team to drive owner accountability for improving revenue growth, brand standards execution, and owner operating capabilities.

The Director of Network Operations is responsible for overseeing and optimizing the operational performance of our franchise system. This role involves developing and implementing strategies to drive franchisee profitability, compliance with brand standards, and overall brand growth. The Director will work closely with the franchise development directors and franchisees to ensure the successful operation and expansion of the franchise network.

 

Your Impact:

Franchisee Support and Development:

• Provide guidance, support, and training to franchisees to help them achieve operational excellence.
• Collaborate with franchisees to create business plans, set goals, and track performance.

Franchise Network Growth:

• Identify potential markets for franchise expansion and assist in the development of growth strategies.
• Evaluate franchisee applications and conduct due diligence in the selection process.

Operational Excellence:

• Monitor and assess franchisee compliance with brand standards, operational procedures, and quality control.
• Identify areas for improvement and work with franchisees to implement necessary changes.

Financial Analysis and Performance Monitoring:

• Analyze financial reports and key performance metrics to identify trends and opportunities.
• Develop and implement strategies to improve franchisee profitability.

Legal and Regulatory Compliance:

• Ensure that franchisees adhere to all relevant laws and regulations.
• Manage franchise agreement renewals and modifications.

Team Leadership:

•  Build and lead a high-performing franchise operations team.
•  Provide coaching, mentorship, and professional development opportunities to team members.

Communication and Collaboration: 

• Foster strong relationships with franchisees, regional directors, and internal stakeholders.
• Communicate effectively to ensure alignment with corporate goals and initiatives.

 

To Succeed in This Role, You’ll Bring:

• Bachelor's degree in Business Administration, Management, or a related field (Master's degree preferred).
• 5+ years of experience in franchise operations or a related field, with a proven track record of success in driving growth and profitability.
• Strong understanding of franchise systems, business operations, and financial analysis.
• Excellent leadership, communication, and interpersonal skills.
• Strategic thinker with the ability to develop and execute operational plans.
• Knowledge of legal and regulatory requirements for franchises.
• Willingness to travel as needed.

If you are a results-oriented leader with a passion for franchise operations and a drive to help franchisees succeed, we encourage you to apply for the Director of Network Operations.  Join our dynamic team and contribute to the growth and success of our franchise network.

Our range reflects the hiring range for this position.  We use national average to determine pay as we are a remote first company.  Individual pay is based on a number of factors including qual