Senior Medical Director, Primary and Specialty Care

Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.

Summary of Position

The Senior Medical Director, Primary and Specialty Care, is a pivotal national leadership position overseeing the strategic vision and clinical execution of primary care and specialty services including nutrition, dermatology and expert medical services across all 50 states. This role requires a seasoned, visionary leader with extensive expertise in value-based care models, to promote superior, patient-centered care in a fiscally responsible manner. The successful candidate will be instrumental in driving innovation and excellence in primary care, shaping the national landscape to enhance patient outcomes and operational efficiency.

Essential Duties and Responsibilities

• Strategic Leadership: Lead initiatives and execute on the organizations comprehensive strategic plan for primary care and specialty care services.  Ensure alignment with the organizations mission and objectives with a focus on enhancing the quality and accessibility of primary care services nationwide. Seeks radical improvements of habitual practices for the sake of quality, cost and service improvements. May be called to resolve serious or unusual patient or employee complaints.
• Clinical Oversight:  Provide authoritative clinical leadership and guidance to the primary care team, ensuring adherence to evidence-based practices and clinical excellence. Conduct regular evaluations of clinical performance metrics across states, implementing necessary interventions and improvements to meet or exceed national benchmarks.
• Quality and Performance Improvement: Partner with the Medical Quality division to promote, assist with and advance national quality standards and improvement programs. Ensure compliance with regulatory requirements and industry best practices. Leverage advanced data analytics to identify trends, drive performance improvements, and uncover opportunities for national-scale healthcare innovation.
• Advancement of Value-Based Care: Lead the design and national rollout of value-based care models, with a focus on preventive care, patient engagement, and cost-effective healthcare delivery.  Collaborate with financial and operational units to align healthcare delivery with value-based reimbursement structures and strategies across the nation.
• Technological Advancement and Innovation: Lead the adoption and integration of advanced telehealth technologies and innovative tools to enhance service delivery and patient engagement.  Partner with IT and digital health teams to ensure that the virtual care platform is user-friendly, secure, and fully compliant with national standards and regulations.
• Operational Management and Efficiency: Partner with your operational dyad, ensuring effective resource allocation and seamless service delivery across diverse geographic locations. Implement standardized processes to optimize workflow, enhance patient throughput, and ensure efficient service delivery on a national scale. Facilitates THMG care councils and business unit meetings as needed.
•  Team Development and Leadership: Mentor and develop primary care, nutrition and dermatology providers and support staff, fostering a culture of continuous professional development and learning across all regions. Promote interdisciplinary collaboration and the sharing of best practices across state lines to enhance team performance and patient care. Assists administrative managers with gaining understanding of physician perspectives.
• Stakeholder Engagement: Engage cross-functionally with internal and external stakeholders, including Clinical Quality, Clinical Strategy, Clinical Product, Engineering, Legal, Finance, Client Services, RCM, and others to enhance care coordination and patient outcomes.
• Provider Engagement: Promotes the advancement of an exceptional physician and clinician experience throughout our Teladoc Health Medical Group (THMG) network. Represents the THMG provider network needs, reevaluates and evolves internal processes end to end through active participation - resulting in a joyful provider experience. Serves as an approachable voice to help balance physician and organizational perspectives; facilitates two-way understanding and helps achieve mutually beneficial outcomes.

Supervisory Responsibilities

Yes

Required Qualif