Office Assistant

Department: Operations

Reports To: Executive Director

FLSA Status: Non-Exempt/Hourly

Job Class Code: 105

Supervisory Responsibility: No

Employment Status: At-Will

GENERAL STATEMENT OF DUTIES

This position provides support to the field and Home Office by being an initial point of contact for inbound calls and performing administrative tasks as required support of Accounting and/or Human Resources. This position is responsible for excellent customer service both through answering a high volume of calls and in person support.

ESSENTIAL FUNCTIONS

• Provide exceptional customer service with inbound phone and email support. Provide basic information about company offerings to potential resident / resident families

• Assist the Accounting department with miscellaneous administrative tasks as needed

• Assist the HR Department with tasks such as onboarding paperwork, unemployment paperwork, and other miscellaneous HR tasks

• Provide clerical support and project assistance to various departments as needed

ADDITIONAL DUTIES

• Other duties as assigned by management

JOB SPECIFICATIONS

• High School graduate or equivalent required

• 1 year of experience in a customer service role is preferred

• Basic accounting knowledge preferred

• Ability to multi-task while navigating through multiple priorities

• Must be able to effectively use and troubleshoot basic computer problems

• Proficient in Microsoft Word and Microsoft Excel

• Excellent organizational skills

• Must have excellent telephone etiquette and communication skills, verbally and in writing

• Ability to develop and maintain positive working relationships with staff and community

OTHER REQUIREMENTS

• This position is subject to pre-employment and random drug testing.

WORK ENVIRONMENT AND PHYSICAL DEMANDS

• Duties are primarily performed in an office environment and require sufficient personal mobility and physical capability to permit employee to function in this environment.

• Requires sitting at a desk for up to 8 hours and ability to lift up to twenty (20) pounds;

DISCLAIMER

The incumbent must be able to perform the essential functions satisfactorily with or without reasonable accommodation. The above statements are intended to describe the general nature and level of work being assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of individuals in the job. This job description is not an employment agreement or an expressed or implied employment contract. Management has the exclusive right to alter this job description at any time without notice.